Charles Comeau Email & Phone Number

Tewksbury, Massachusetts, Us

• Currently acting as Processing QC• Started as IT Asset Technician before being promoted to Team lead for Diversified Asset Processing• Developed and maintained new process offering for Distributed Asset Processing• Oversaw team of 12+ employees• Processed desktops, laptops, media tablets, chromebooks, servers, monitors, and computer networking equipment for recycling• Setup and configured computers, laptops, servers, and enterprise equipment in a PXE environment for data erasure and hardware assessment• Maintained documentation & compliance for R2 V3 certification• Technically troubleshoot situations as they arise • Maintain accurate equipment inventory and provided technical reports as needed by management • Ensure security and customer brand protection

North Billerica, Ma, Us

• Using internal ticketing system, prioritize, establish needs, and respond to customer-initiated trouble calls on customer sites. • Troubleshoot issues for security cameras (analog or IP), NVR systems, networking equipment, burglar and access control systems, and gate controls. • Manage regional depot inventory and restocking.• Territory covering Maine, Vermont, New Hampshire, and Massachusetts.

Hillsboro, New Hampshire, Us

• Started as Cabling Technician, later became Security & AV Technician• Installed, terminated and tested fiber, UTP, STP, video, and access control cabling• Installed & maintained access control, security cameras, NVR, and sound and paging systems. • Managed materials, workload, and personnel on larger projects adhering to documentation and timeframe standards• Coordinated with internal workplace departments and complimentary worksite disciplines such as electrical, mechanical, structural or environmental as needed• Documented installations by maintaining as-built drawings and detailed wiring cut sheets

West Palm Beach, Florida, Us

• Installed, terminated and tested fiber, UTP, STP, video, and access control cabling• Installed & maintained access control, security cameras, NVR, and sound and paging systems. • Managed materials, workload, and personnel on larger projects adhering to documentation and timeframe standards• Coordinated with internal workplace departments and complimentary worksite disciplines such as electrical, mechanical, structural or environmental as needed• Documented installations by maintaining as-built drawings and detailed wiring cut sheets

Hanover, Md, Us

• Part of team assigned to install over 5000 UTP runs and 200+ fiber runs• Pulled, terminated, dressed and tested UTP and fiber cabling from cabinet to cabinet also to cubicle stations through overhead cabling trays• Constructed new cabinets to house network and computer equipment with associated infrastructure

Hanover, Md, Us

Conducted deployment and decommissioning work throughout the Northeast Division for Comcast to complete an upgrade of their high speed internet and X1 platform offerings.Used predetermined specifications, schematics, elevations, and run lists to produce in terms of customers’ requirements and documentationRan, terminated, and labeled Ethernet, Fiber, & RF infrastructure cableCompleted FMP testing while confirming the proper completion of work completed by other teams prior to cutover of new equipmentCreated forms and MOPS for common tasks and created scheduling and assignments for other employees Conducted final QC checks before release of work to the customerDecommissioned end of life equipment and associated infrastructure to be returned to customer inventory

Andover, Ma, Ma, Us

• Started as Data Center Technician before being promoted to Data Center Supervisor.• Supervised and evaluated the performance of personnel performing both routine and emergency service, and performed annual reviews• Created the “Smart Hands” operational protocol, including: all forms, procedures, and documentation of incoming work from all teams across the global organization. This resulted in a 67% increase in ticket closures in the first year of implementation• Worked with senior management to develop/manage the Data Center Migration process. This was used for the migration of all equipment for almost 400 individual customers and thousands of pieces of equipment (live and redundant) between facilities in the company's California locations. Acted as Migration Project Manager during several phases of the migration• Enforced physical Data Center access policies and procedures, maintained access guidelines and procedures• Co-wrote and maintained on SharePoint, company documentation, MOP’s, and procedure libraries• Enforced that MOPs and procedures are utilized on all ticket activities and projects and ensured that facility problems were identified/repaired quickly and that customer demands were being met, and ticketing was properly closed out in a timely fashion• Installed, terminated, and tested cables: UTP, Coax, and Fiber media, circuit cross-connect jumpers, test carrier circuits to customer and telecom carriers in a 52,000 sq ft raised floor/overhead facility• Provided prompt response to customer trouble tickets requesting equipment attention as in hardware and software reboots, testing of circuits, and tape library change outs• Replaced hardware, including: SFP modules, memory, motherboards, NICs, batteries, disks, backplanes, fiber cards, power supplies, fans, and other assorted equipment• Administered/assisted with OS level administration and troubleshooting

• Started as Production Assembler before being promoted to Operations Manager. • Acted as company IT administrator and support for The Hubscrub Company and its parent company, Rehabilitation Equipment Associates, Inc.• As production assembler of an automated wheelchair washing machine, responsibilities included: metal fabrication, plumbing, electro-mechanical assembly, control wiring, prototyping, programing, and customer support (email, telephone and on-site)• As Operations Manager, additional responsibilities included: maintaining production quota and customer delivery schedules, quality assurance of production and vendor supplied products, employee hiring, onboarding, and training• Created, maintained and updated associated manuals, documentation, and trade show materials• Attended industry trade shows to showcase product offerings and generate sales

• Started as Help Desk Technician later promoted to Network Administrator after certifying for MCSE+I• Provided first and second tier technical services supporting internal systems, software, and mobile devices for internal employees across thirteen individual sites and external customers for a financial software product• Used help desk ticketing system to track and document problem issues, including escalation and successful resolutions• Created a standardized desktop platform and deployed the image to desktops and laptops using imaging tools• Supported Active Directory and Exchange account management systems• Acted as a project manager in the transition of the help desk services to an external vendor both on site and at the external vendor’s home of operations