Charles C. Email & Phone Number

Maynard, Massachusetts, United States

· Strategically manage the service renewals business to meet/exceed quarterly revenue and renewal rate goals· Effectively position the value of renewing services to customers/partners and employ objection handling techniques to drive service renewal wins· Analyze service renewal metrics to identify potential revenue opportunities and risks to the business and review with Director on quarterly basis

Salem, Oregon, United States

Regional OTR driver with additional training duties.• Responsible for completing company training after new entry level driver is hired.• Collaborate with safety and driver manager teams to ensure proper training engagement and compliance. • Assist in the development and implementation of methods and procedures to keep drivers engaged.

► Teamed up with the Channel Sales Manager to on-board and educate our customers/partners about Stratus solutions.► Provide technical guidance and best practices as the subject matter expert in our products.► Collaborated with other teams within the organization to address customer requirements and customer satisfaction goals.► Worked closely with Service and Sales leaders in support of revenue goals for the Americas region.

Phoeniz, Ar

★ Managed one of the largest and most diverse account bases with 300+ accounts including nine strategic accounts (Stratus Mexico, Automatech and Express Scripts) targeting small to medium businesses in the U.S., Canada, Mexico and South America. Recommend and sell optimal support services and upgrades to customer base. Secure and negotiate renewals.► Closed $680K in unforecasted revenue over four-year period, in addition to contract renewals.► Collaborated with sales account executive to develop account strategies, achieved competitive advantage and identified new business opportunities. ► Recognized as key contributor capable of leveraging critical salesmanship skills. Utilized service delivery best practices to maximize customer retention and satisfaction. ► Coordinated timely resolution of major outage issues that minimized disruption to mission critical processes.

Phoenix, Arizona

★ Served as Lead Support Coordinator overseeing customer resolution of hardware, software and network issues as first point of contact for global call center setting.► Provided incident resolution and customer support for multiple operating systems such as Linux, ESX and Windows environment.► Served as liaison providing support between levels 1 & 2 technical support, field operations and third party customer support organizations to achieve expedited problem resolution.► Delivered dedicated customer service with professionalism while working with multiple teams under stressful conditions.► Proactively prevented re-occurrence of similar outages by compiling information for incident reports in support of account and senior management teams.

Tempe, Arizona

► Prepared business requirement documentation, test application changes and perform quality assurance ► Proactively worked with end users to determine root cause of problems and then attempt to automate procedures to make work flow smoother.► Identified and developed (mainframe, web, Oracle and PC based) requirements and ensured compliance with proper testing for various revenue accounting applications.

Chandler, Arizona