Charles E. Johnson Jr. Cpht Email & Phone Number

Calera, Al, Us

Birmingham, Alabama, United States

• Accountable for product positioning/adoption within the RxBenefits current and prospective customer base.• Partner with new Business Development/Account Management, and/or Clinical resources to develop a strategy for putting the right products in front of current and prospective clients.• Develop and deliver outstanding demonstrations of the RxBenefits products, clearly articulating the value they bring and how they align with customer needs.• Lead all aspects of the Product sales process, advising internal and external audiences on Product solutions.• Provide direction and specialist knowledge in applying appropriate Products to client business goals, strategies, and needs.• Facilitation of client Product understanding through presentations and demonstrations; provision of support throughout the upsell or new sell opportunity.• Develop long-lasting and high-quality business relationships with our clients and broker partners by instilling trust and confidence through strategic acumen and in-depth Product knowledge.• Maintain a deep partnership with Product team resources, engaging in Product discussions, development, training, and deployment to ensure products translate to the needs of our clients.• Work directly with clients, in partnership with account management and business development team members, to understand their requirements and goals.• Provide knowledge transfer from the sales process to the onboarding and operations teams to ensure client requirements are clear and implementation is a success in meeting those expectations.• Presenting at client meetings, events, virtual webinars, and other forums.• Support Product knowledge for Account Management and Business Development resources as well as other appropriate internal roles.•Engage in ongoing efforts to maintain knowledge of the RxBenefits product offering, maintaining expert-level status on all new and existing Products.

Birmingham, Alabama Area

Build team of representatives that professionally handle high volume of complex inbound callsCultivate Leadership qualities in Supervisor team by using positive reinforcement of positive behaviors and giving constructive feedback for improving negative behaviors.Monitor attendance, PTO, schedule trainings and meetings and their effect on operationsManage/produce reports that provide Senior management guidance on goals and qualityPerform performance reviews and provide feedback to measure that team goals and objectives are metGather data and produces reports on demand for account management, business development, clinical operations or other internal departmentsProvide analytical and business support for special projectsConduct call quality audits to ensure accuracy based on team expectationsCreate and maintain job aid and training documentsIdentify knowledge gaps and work with Leadership Development to implement training objectives. Manage forecasting and scheduling to ensure adequate coverage of Call center at all times of operation.

•Specializes in non-sterile compounding according to USP 795 standard. •Assists in the development, revision and implementation of departmental policies, procedures and programs.•Provides performance feedback and coaching for all compounding technicians. •Completes and reviews formal performance evaluations of all compounding technicians and shipping associates.•Operated within yearly Lab Operating Budget •Oversees the purchasing of chemicals and equipment used in the compounding process (i.e. machinery, dispensing containers, shipping supplies, etc.).•Works with vendors on issues including sourcing, verification, pricing, and vendor qualification.•Ensures chemical inventory is stored appropriately, according to manufacturer guidelines and published standards.•Updates NDCs and AWPs into pharmacy computer software.•Compiles and maintains a Monthly Inventory Report to assure adequate stock on hand is sufficient for compounding needs and to forecast future pharmacy needs.•Provides training, performance reviews, and disciplinary action for associated staff.•Supervises the compounding of medications and ensures the correct compounding technique is used for an accurate and consistent final product.•Manages weekly department workflow scheduling assignments. •Manages time and attendance reporting for associated staff.•Serves as a department resource for escalated issues. •Trains or assigns trainer for all new hires to ensure they perform their roles effectively.•Ensures finished product samples are forwarded to independent lab for required testing.•Ensures compounding work areas are maintained in an organized, clean, and tidy manner at all times.

Birmingham, Alabama, United States

Performed a variety of duties working with Pharmacists in Exception Queues, Prior Authorization and DUR (drug utilization review) Queues. Corrected and followed up on any prescription that needed intervention for either drug interactions or eligibility issues.Under supervision of Pharmacist, provided support functions to include data entry, retrieval of drug product, filled prescriptions, doctor calls, patient calls, entered overrides and prior authorizations. Resolved escalated issues in a targeted deadline, and exceeded production rates specific to each specific function.Interpreted patient prescription order forms from order services. Entered alpha-numeric and symbolic data into computer. Accurately read and entered prescription information into LINKS computer system. Cross-trained with other departments.Filled prescriptions in pharmacy to include Optifill (automated system), Unit of Use, and Manual Pick Stations. Stocked pharmacy area with supplies and necessary materials.Analyzed processing of A/R accounts, including member payments, maintaining address information, invoices and billing statements, credit/debit balances, overdue accounts and collections. Assembled account profiles to set up patient demographics for prescription orders.

Used IntercomPlus computer system to process prescriptions and assist patients. Handled phone inquiries and entered patient purchases on pharmacy cash registers. Assisted pharmacies in delivering quality patient care and excellent customer service.

Provided fast, friendly service by ensuring all customer needs were met. Provided information on product features and knowledge of related items to sell to customers. Maintained the in-stock conditions of assigned areas and ensured they were safe and clean.