Charles N. David Ii Email & Phone Number

New York, Ny, Us

350 5Th Ave Ny, Ny

Developed and executed comprehensive improvement programs thereby increasing client retention from 40% - 80% in 6 monthsOversaw full Client Relations (CR) team and ensured a hospitality-focused approach to resolving any and all client-related issuesImproved CR team operational performance by 60% through thoughtfully crafted training support programsEnhanced operational procedures and improved standards of operations amongst security staffProvided security analytical reports on a daily, weekly and monthly basis regarding guest relations and operational escalationsOversaw Client Relationship management and increased business retention through the cultivation of community and ongoing engagement with clienteleDeveloped inventory tracking processes to ensure accuracy and ease of inventory management for operational staff and clientele

New York, United States

Created and launched extensive client relations training manuals outlining resolution and escalation procedures Enhanced escalation procedures dedicated to client issue resolutionsImplemented daily stand-up meetings to ensure adherence to responsibilities and a hospitality-first mindset amongst the team Maintained compliance within all operational proceduresActively monitored and ensured consistent execution within organizational guidelines

New Jersey, United States

Managed daily financial transactions surpassing $1M with high accuracyExceeded projected revenue quota requirements through extensive proactive strategy implementationRecommended enhancements to existing security systems to improve safety monitoringImproved standard operational procedures to increase efficiency across the Revenue Operations teamImplemented scheduling procedures to minimize excessive labor spend across the Revenue Operations teamSupported the Chief Operating Officer in operational management by streamlining operational organizational processesObtained necessary documentation, clearances, certificates, and approvals from agencies on a local, state, and federal level to ensure maintenance of compliance and operational integrity