• Manage telecommunications infrastructure projects for new and existing commercial and residential construction.• Establish and maintain customer relationships.• Identify areas of operations for improvement. • Design, propose, and implement process and policy improvements.• Member of hiring team.

• Direct report to senior management• Led cross-functional teams consisting of engineers, craftspeople, project managers, property managers, procurement, planners, environmental, compliance, risk management, health and safety, public affairs, event planners, vendors, and suppliers• Responsible for maintaining assets, properties, roads, and facilities ranging from Class A to Class C, including commercial, industrial, retail, maritime, parks and public access areas• Created, authorized, and actively managed an average of 350+ work orders per month• Actively managed 88 expense budgets• Worked directly with tenants, lines of business, general public, special interest groups, external agencies, and senior management to plan and achieve business goals• Coordinated and led meetings• Participated on hiring teams• 24/7 On-Call Emergency Manager• Member of Health and Safety Committee• Member of Emergency/Disaster Response Team for both aviation and non-aviation divisions of the Port of Seattle• Ensured compliance of environmental regulations and implementation of green initiatives• Direct management of 65.5 acres of parks and public access areas• Prepared and analyzed asset life evaluations and provided recommendations• Managed expense projects and emergency capital projectsKEY ACCOMPLISHMENTS:• Consistent, progressive increase in leadership and responsibilities• Participated in the development and implementation of Job Hazard Analysis (JHA) procedure which contributed to the reduction of on-the-job injuries by 60%• Collaborated on 20-year capital plan for Fishermen's Terminal• Lowest budget variance of 6 maintenance managers for 2 years• Contributed to the creation and development of the Planning Department• Contributed to the reduction of work order errors by 30%• Selected repeatedly to participate in committees charged with identifying and implementing new policies, procedures, technology, Lean processes, and green initiatives

• Supervised three separate departments, approximately 15 employees on any given shift• Participated in union grievance hearings• Performed routine audits and monthly one-on-one evaluations of cashiers• Prepared and managed staff schedules• Completed special projects in an accurate and timely manner• Prepared deposits for Seatac Airport parking garageKEY ACCOMPLISHMENT:• Implemented standard operating procedure for cash handling

• Provided customer service for Seatac Airport passengers, vendors, employees, Port of Seattle police and general public• Processed permit transactions for all transportation vehicles• Enforced Ground Transportation regulations both verbally and with written documentation• Performed STILA and STITA inspections• Responded in person, assessed, and documented incidents/accidents• Traffic ControlKEY ACCOMPLISHMENT:• Streamlined the process in which team members locate frequently needed information andresources by creating reference materials using MS Word and Excel. These materialsincreased the accuracy of information provided by the team as well as reducing the time needed toprovide service by approximately 50%

• Provided prompt, professional written and verbal customer service both internally and externally• Adhered to Federal industry regulations• Tracked and maintained large volumes of confidential records• Provided clerical support for 17 personnel• Repriced claims• Point-of-contact for patients and staffKEY ACCOMPLISHMENT:• Redesigned claim intake form, which improved workflow and processing time by approximately 25%