Charles Young Email & Phone Number

Leura, NSW, AU

Blue Mountains, New South Wales, Australia

I am an unshakeable, passionate, caring, decisive and inspirational leader, coach and mentor that changes lives and accomplishes results. With international and local experience in the hospitality and the hotel industry and over the past 25 years have had a proven track record of delivering memorable, caring and unique guest and employee experiences.

Sydney, New South Wales, Australia

Authentic, passionate, driven, leader focused on delivering financial results and dedicated to building teams and extraordinary guest experiences, always optimizing top line revenue, and maximizing hotel bottom-line results. Focused on delivering hospitality service excellence through constant andConsistent employee engagement.

North Adelaide, South Australia, Australia

Hotel evolution through AI Innovation “To Assist and Serve Hospitality.”Book me Bob is an AI Chat Bot trained by hoteliers for hoteliers that increases direct bookings improves productivity reduces costs and enhances the online guest experience by engaging guests answering questions and enquiries with speed, efficiency and precision making reservations.

Adelaide, South Australia, Australia

I started working March 16 a week before Covid-19 hit Adelaide Australia. I strategically evaluated the entire operation for the three entities as occupancy plummeted from 80% to 15% in one week. We closed two of the three hotels. We kept the Sage hotel open for business and never closed the operation. We had to close the restaurant for two months and.

S&Y LLC (September 2018 – Present)Managing DirectorBoutique Hotel Management Company. Specializing in turnaround hotel operations, Re-entering into markets, revenue strategies, renovations and FF&E project management for new and existing hotel owners and investors.Engaged by several companies over the last 12 months to review their operations, construct.

Shanghai City, China

Created and developed a critical path for pre-opening projects to ensure all parties concerned during the opening process understand each other’s expectations.Created an employee recognition App based on the four criteria Fresh, Fun, Green, Great for the corporate office to recognize employees.Streamlined the Business development, Technical services and.

Waikiki, Hawaii

Hyatt Centric Waikiki, Waikiki Beach, HI – 230 RoomsGeneral ManagerAwarded prestigious AAA “Four Diamond” rating for both 2017 and 2018.Honored with “Certificate of Excellence” from TripAdvisor and Expedia in 2018.Achieved Hyatt Net Promoter Score (NPS) for July 2018 YTD of 56 versus a goal of 55.Surpassed hotel’s TripAdvisor goal by achieving Top 12 hotel.

Waikiki, Hawaii

Courtyard by Marriott, Waikiki Beach, HI – 403 RoomsGeneral ManagerServed as member of General Manager Advisory Board for Highgate Hotels.Drove hotel average occupancy of 94% for 2014 – a percentage higher than budget.Planned and completed a $19-million Room and Lobby Renovation from 2015 to 2016.Served as Board Member of HLTA Oahu Chapter and as.

Waikiki, Hawaii

Pacific Beach Hotel, Waikiki Beach, HI – 839 RoomsHotel ManagerSeamlessly drove ownership and management change to Highgate Hotels in January 2013.Led Opera PMS conversion in March 2013 Transitioned Declan Suites in October 2013 from Sheraton Suites in SanDiego.Was able to deliver additional $22M in GOP for first year 2013 through revenue segmentation.

Waikiki, Hawaii

Vive Hotel Waikiki, Waikiki Beach, HI – 125 RoomsGeneral ManagerSelected all the OS&E and FF&E purchases for the pre-opening set up procurement company.Critiqued and revised the 5-year hotel financial plan to the owners’ satisfaction.Analyzed and revised the hotel’s initial sales and marketing plans to boost results.

Darwin, Australia

Mantra on The Esplanade, Darwin NT, Australia – 204 RoomsGeneral ManagerReduced company turnover by 20% within only 1 year.Improved employee satisfaction survey over the prior year by 10%.Developed and implemented a new hotel-wide Guest Satisfaction Program.Moved hotel into the “Top 5 Most Profitable Hotels” within Mantra’s portfolio of 100+.

Key West, Florida

Crowne Plaza Hotel, Key West, FL – 160 RoomsGeneral ManagerEarned 4 consecutive “Brand Excellence Awards.”Nominated for 2007’s “General Manager of the Year.”Ranked in Top 25% of the Guest Satisfaction Index (GSI).Grew total revenue in 2007 by $1.6 million and GOP by $1 million.Increased profits $136,000 over budget and RPI by 7.7% over 2008’s.