Charles Gordon Email & Phone Number

Edmonton, Canada Area

• As part of the Program and Service Review Team, I am involved in conducting reviews of the programs and services the City of Edmonton offers to the citizens of this great city. These reviews involve assessing the.
• Project kick-off and management
• Stakeholder analysis
• Conducting staff and stakeholder interviews to learn about process, problem areas, and potential improvements
• Presentation to Executive Leadership Team in committee
• Managing requests for service with outside consultants for thorough reviews and where neutrality is required in assessments inside our own department, including assessment of requests for services

Edmonton, Canada Area

• Managing day to day activities of accounts including customer escalations, sales activity, service resolutions, cost review, budgeting/forecasting, and employee relations
• Working with deployment and client groups to facilitate proper device deployment and contract adherence
• Completing account billing and reporting requirements including escalations
• Creating and presenting C-Level account review presentations and internal senior management reviews
• Succession planning and strategic review of account progression and future same account revenue growth development
• Strategy development and consultation

Edmonton, Canada Area

Working with Fleet Analysts across Western Canada to help increase site profitabilityAssisting with program scope and project rolloutsEnsuring program adherence through goal setting and consultationEncouraging best practice sharing through constructive meetingsMaintaining staffing levels including all Human Resources activitiesDirecting and planning.

Edmonton, Canada Area

Management of Xerox fleet of equipment on customer siteConsulting with customers to match devices with departmental needsUse of Lean Six Sigma priciples to assess users needs and determine best solution for their workgroupDirecting service resources in side the customers accountDetermine profitability of various devices and determine most cost effective.

Sourcing and recruiting of sales professionals for Western CanadaManage campus recruitment events and programs at many campuses in the WestDevelop recruitment plans specific for regional requirementsDirect exit interview project and participate in process improvement Assist with retention and succession planning programs

Direct day to day operations of the branchManage sales activity through customer contactRecruiting, screening and interviewing of candidates for placementHelp to set budgets and forecast results through planning meetingsFile reports and record keepingManage safety program for all of Edmonton

Posted employment opportunitiesRecruited, interviewed and placed candidates with customersCompleted reference and background checksParticipated in client/sales meetings

Posted student employment opportunitiesAdministered resume and cover letter consultationsConducted extensive research pertaining to itinerant services in Northeast Alberta under time constraints and pressuresUtilized excellent communications skills in presentations to students about employment standards, Hire A Student services, and employment information.

Bachelor Of Commerce, Management And Organization; Human Resources Management Focus

High School Diploma, 10-12