Charles Wallace Email & Phone Number

Helping customers in the Healthcare and Life Sciences space understand what they own, how they can deploy it, and how they can improve the lives of all they work with using the power of technology.

Working to help customer better understand Microsoft 365 deployment in their organization. From the smallest EDU to the largest corporations in the world, I have helped customers deploy innovative solutions using the M365 platform.My current role as Sr Customer Engineer in the EDU space allows me the opportunity to work with an amazing group of engineers and customers. Helping to lead this group of engineers as well as provide technical solutions to institutional problems keeps me coming back for more. I also love the mentoring and management opportunities I have today. With the mentoring of interns and new hires, building and leading the Microsoft 365 POD offering for EDU, and developing critical Managed IP for the organization, I am able to help students/new hires achieve more by guiding them through challenges they have in the organization. Management of an individual Microsoft 365 POD for EDU provides me with a way to make a difference in the lives of the POD engineers and assist with any issues that may come up.

Formally known as Premiere Field Engineer. Working with customers from across all spectrums (Commercial, Government, Education) to help them better understand the Microsoft 365 suite of products and how they can better utilize this technology to achieve more.

- Provide assistance to Office 365 product owners to ensure all information required to deploy and maintain the products is obtained. Requires a broad knowledge of all Office 365 applications in the portfolio.- Interact with Microsoft and vendors to ensure a successful line of communication, staying up to date on all current and future changes to all of the Office 365 products. - Interface with Domain Architects and Enterprise Architects to ensure the work and direction of the Office 365 program is in line with the overall Enterprise vision.- Participate in Domain level and Enterprise level discussions in setting the overall vision for the company as it relates to Productivity and Collaboration for the company. - Communicate changes and improvements to the Office 365 experience with multiple groups of individuals in the company (end user population through training, Change Network Leaders and Customer Advisory Council through scheduled meetings, and C-Level individual through meetings and presentations)

Overall Unified Communications Architecture- Chief Architect of overall Unified Communications Strategy for FedEx.- Provide guidance with integration strategies between Lync, Cisco, and Polycom systems.Microsoft Lync (2010 and 2013) and Skype for Business- Architect of a Microsoft Lync/Skype for Business global environment designed to provide all modalities for 80,000 Information Workers inside of FedEx. (Voice, Video, Web, Persistent Chat)- Architect of a Microsoft Lync 2013 / Skype for Business solution to provide voice and video capabilities. Designed trunking capabilities to Cisco Call Manager through Sonus SBC’s. Designed infrastructure and connectivity to allow Polycom endpoints to connect to Skype for Business meetings (through Polycom Realpresence) - Provided information, training, and updates to FedEx Executives on the possible uses and business process improvements of the Lync.- Implementation of global infrastructure spread throughout the regions to support the FedEx global workforce.- Provided design and implementation work for migration to Office 365 for Skype for Business, implementing a Hybrid mode approach for our users. Microsoft SharePoint 2010 and 2013- Architect of SharePoint infrastructure for FedEx designed to support both Standard and Enterprise features servicing 320,000 employees.- Migration experience from WSS 3.0 / SharePoint 2007 to SharePoint 2010 and then to SharePoint 2013. - Collaboration on governance documentation and application to allow SharePoint to become the dominant collaboration tool inside of FedEx.- Supervised implementation of SharePoint environment for FedEx. Provided guidance to 3 other employees, bringing them up to speed on the technology and implementation requirements.- Provided information, training, and updates to FedEx Executives on the possible uses and business process improvements of the SharePoint 2010 and 2013 applications.

Microsoft Active Directory - Design and management of Corporate Active Directory for entire corporation (over 183,000 records)- Consolidation of approx. 150 Active Directories around the corporation into 1, providing significant cost reductions in maintenance and support.- Group Policy design and administration for corporation- Lead team tasked with upgrading Active Directory infrastructure from Windows 2000 to Windows 2003- Documented and tested procedures to upgrade Active Directory infrastructure from Windows 2003 to Windows 2008- Support of ongoing consolidations in other areasVMWare- Support Virtualization of Microsoft products utilizing VMWare ESX servers with Virtual Center- Consolidated majority of dev/test environment related to Active Directory, Microsoft Exchange, Microsoft SharePoint, and supporting environments using VMWare ESX Server.- Designing and implementing Reference Architecture for future production implementations related to Microsoft products and VMWare ESX Server.Microsoft Office SharePoint Server / Windows SharePoint Services- Design, implementation, and support of enterprise wide SharePoint infrastructure- Tasked with consolidating WSS 2.0 and 3.0 sites into a centrally administered SharePoint 2007 infrastructure- Providing guidance related to infrastructure requirements related to SharePoint implementation.Microsoft Office Communications Server- Design, implementation, and support of Microsoft OCS for the corporation.- Integration of Microsoft OCS with existing Cisco Call Manager for VoIP implementation- Integration of Microsoft OCS with existing Jabber implementation until all employees can be moved to OCS.

Managed help desk activities as well as providing server and network support for the organization. Lotus Notes e-mail, Microsoft Active Directory, IIS support for internal and external web presence.

IT Manager of a 750 seat outsourcing technical call center. Provided management of all technical aspects of the call center: desktop computers, servers, telecom equipment, incoming and outgoing data and voice connections, firewalls, etc.