Charles Hammack Email and Phone Number
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Charles Hammack personal email
Operational Risk Consultant for several lines of business within Wells Fargo. Working with groups inside and outside of the company to create a flow of information for all concerned. Working with procedures and how it affects the various business groups.Loan Adjuster (pre-legal) with extensive experience in legal collections and recovery, with a solid understanding of legal procedures and legislation. Proficient with a wide variety of software applications, including custom accounting software.Dedicated to continuous process improvement in the face of a rapidly evolving and changing market. Extremely results-oriented and proactive in finding cost-effective solutions to companywide problems.Seasoned professional who excels in establishing excellent working relationships with customers, employees, vendors and contractors. High-energy employee successful in building and motivating dynamic teams.Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. Broad background in operations, project and risk management. Enthusiastic team player dedicated to process improvements and staff development
Wells Fargo
View- Website:
- wellsfargo.com
- Employees:
- 205138
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Operational Risk Consultant And Busines ContinuityWells FargoDes Moines, Ia, Us
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Operational Risk Consultant/Busines ContinuityWells Fargo Nov 2013 - PresentWest Des Moines, Ia• Analyze impact of business continuity processes on essential business functions and related information systems to identify acceptable recovery time periods and resource requirements.• Attend professional development and top tier training opportunities to obtain knowledge on new developments and technologies related to disaster recovery and business continuity planning. • Monitor and implement the resolution of safety, operations and compliance interruptions.• Establish long-range objectives for quality control and specify the strategies and actions to achieve them for issues that could pose a legal risk.• Compile, code, categorize, calculate, tabulate, audit and verify information to provide guidance and advice to management and other internal clients on technical, systems, and process-related topics. • Monitor and review risk-related information; including government regulations, monthly line of business reviews, and targeted audits results to detect and assess problems.
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Loan Adjuster/Pre-LegalWells Fargo Feb 2009 - Nov 2013West Des Moines, Ia• Analyzed financial information to answer questions related to specific credit card accounts and provided support for a high-volume financial institute.• Reviewed files, records and other documents to obtain information and respond to client requests for one of the highest volume accounts in assigned territory.• Maintained up-to-date account distribution information and developed methods to establish and clarify customer objectives.• Reviewed accounts for legal action using risk assessment methods.• Acted as a liaison with customers and attorneys during negotiation processes and knowledgeable in legal matters related to collections and account information.• Assessed and reconciled complex situations resulting in optimal resolutions that lead to lower losses and better customer service.• Researched clients’ accounts, business issues and goals to offer risk mitigating solutions.• Developed methods of effective communication to establish and clarify customer and business objectives to encourage financial responsibilities.
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Supervisor/CollectionsWells Fargo Jan 1994 - Mar 2009West Des Moines, Ia• Supervised a team of 15-34 employees; including a team lead, in-house specialist, collectors and a skip tracer.• Assigned collection related tasks to associates, staffed projects, tracked progress and updated management, partners and customers as necessary.• Reviewed files, records and other documents to obtain information and respond to inquiries and problems as they arise.• Prepared program operating budgets, budget reports and other financial performance details.• Developed methods to establish and clarify customer objectives to help resolve consumer delinquency.• Interviewed and assisted with departmental staffing and related decisions.• Maintained employee records, scheduling, monthly performance evaluations, coaching, disciplinary actions and any other situations involving employees. • Motivated and encouraged the team to perform at their highest level with encouragement and rewards throughout the month.
Charles Hammack Skills
Charles Hammack Education Details
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Grand View UniversityCum Laude -
Metro Business CollegeBusiness Administration And Management, General
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Southeast Missouri State UniversityBusiness/Finance
Frequently Asked Questions about Charles Hammack
What company does Charles Hammack work for?
Charles Hammack works for Wells Fargo
What is Charles Hammack's role at the current company?
Charles Hammack's current role is Operational Risk Consultant and Busines Continuity.
What is Charles Hammack's email address?
Charles Hammack's email address is ha****@****msn.com
What schools did Charles Hammack attend?
Charles Hammack attended Grand View University, Metro Business College, Southeast Missouri State University.
What are some of Charles Hammack's interests?
Charles Hammack has interest in Politics, Animal Welfare, Education, Disaster And Humanitarian Relief.
What skills is Charles Hammack known for?
Charles Hammack has skills like Customer Service, Management, Risk Management, Negotiation, Leadership, Microsoft Office, Process Improvement, Credit, Business Process Improvement, Account Management, Project Management, Finance.
Who are Charles Hammack's colleagues?
Charles Hammack's colleagues are Jason Nitsch, Lorraine Flores, Daniel Rosenthal, Cfp®, Shreenidhy Krishnan, Rasagna Arja, Tim Brewer, Anna Segarra.
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