Charles Lee Email & Phone Number

Paramount, CA, US

Provide IT organizational leadership to make IT a strategic advantage. Digitally transform business operations to enable growth, improve operational efficiency and manage risk.

Orange, CA, US

• Provide organizational leadership to make IT a strategic advantage. Transformed business operations to effectively leverage technology to enable growth, improve operational efficiency and thoughtfully manage risk.
• Digital transformation of fleet fueling platform to achieve reduction in time on site and billing automation to reduce cost per transaction.
• Digital Transformation of the order to fulfillment process. Workflow automation in the handling of handwritten and electronic documents required to invoice customers. Achieved elimination of paper and dramatic.
• Consolidated 7 ERP systems to two supporting retail and wholesale businesses.
• Ruggedized network infrastructure for no single points of failure while achieving a 30% annual savings. Deployed hot site disaster recovery and business continuance strategy.
• Improved Sales force effectiveness with the deployment of Dynamics CRM and organizational effectiveness with the utilization of business performance analytics reporting for sales and operations.

Los Angeles, CA, US

• Led digital transformation for fastest growing private company in Los Angeles. Established IT strategy, drove alignment and execution of plan for U.S. largest precious metals retailer.
• Reduced IT year over year expenses 40% while achieving highest level of IT service quality and delivery. The board remarked that, “IT has never run better.”
• Employed flexible IT architecture and IT staffing augmentation model to fit the volatile fluctuations of the business.
• Managed Microsoft Dynamics AX payroll package implementation to completion. Deployed internal sales portal & dashboard. Ruggedized infrastructure, implemented cyber security hardening and achieved PCI compliance.

Irvine, CA, US

• Led digital transformation of Taco Bell’s high volume, high transaction retail environment. Managed 150 person team and $40 million technology budget in support of $7B Taco Bell chain of company and franchise operators.
• Developed IT strategic plan. Collaborated with business partners and franchisees to deploy future technology vision for Taco Bell. Efforts involved scrapping and rebuilding technology including Point of Sale, Back of.
• Leveraged cash exception handling & labor productivity tools to deliver $20 million in savings for company owned restaurants. Delivered high performance dual restaurant network and saved $1.5 million in annual telecom.
• Employed new IT systems development process to increase speed and accuracy. The portfolio prioritization aspect ensured the right things were worked and the Agile process produced fast tangible outputs to strengthen.
• Delivered $40 million in hardware savings for Taco Bell.

Louisville, KY, US

• Digital transformation leader for Mainland China, Taiwan and Thailand markets for Yum! Brand Greater China division.
• Led IT strategy and garnered executive board support to modernize technology infrastructure to support fastest growing division of Yum! Brands – averaging 500 new units per year.
• Marshalled key strategic projects: data center implementation, support center relocation and network infrastructure modernization.

Louisville, KY, US

• Directed enterprise architecture function for Yum! Brands restaurants worldwide.
• Provided IT thought leadership and marshaled key IT investments through the organization.
• Formalized enterprise architecture principles, security policies, disaster recovery and technology standards.
• Created Strategic IT roadmap and established IT governance body. Efforts resulted in deployment of a global network connecting all business units around the globe, unified messaging and calendaring platform, IP.

Louisville, KY, US

• Created vision, principles and standards governing acquisition and deployment of infrastructure technology.
• Initiatives included Windows 2000 migration, Global messaging standardization, VPN implementations connecting remote offices, mobile clients and restaurants and e-Business infrastructure design and construction.

Irvine, CA, US

• Managed Infrastructure for the Taco Bell campus, field associates & Processing Center clients.
• Implemented Virtual Private Network, help desk consolidation, desktop / laptop image standardization, information systems policies & procedures and Gartner’s Total Cost of Ownership for IT.

Delivered turnkey distributed information system for the California Department of Justice (DOJ).

Software architect and software manager for US radar system. Liaison between systems engineers and software groups translating high-level systems requirements. Constructed communications software for the U.S. Army to interoperate with international allies. Managed twenty person development team, two software development subcontractors and in-house.

Global Chief Information Officer, CIO, VP of IT, International, building high functioning teams, increase profitability, enhance productivity, retail restaurants, oil & energy, education, aerospace, retail precious metals industries, Real time analytics, multi-unit retail, Digital Transformation, Cyber security, Information security, Workflow automation.