Charles Heyden Email & Phone Number

Rochester, New York, United States

Rochester, New York, United States

On-site Senior Customer Service Representative at the University of Rochester Medical Center for Wesco Distribution

Rochester, New York

As Inside Sales Representative, I manage contract job folders and communicate with contractors on a daily basis. I verify materials orders and ensure pricing is correct, and act as point of contact for any projects over $25K. I draft and process quotes, complete returns, maintain order accuracy, report damages, and issue credits. When discrepancies are found, I update management. I also compare packing slips to orders, collaborate across departments to complete functions, and streamline communications. - Draft and process quotes and orders, coordinate deliveries, and complete customer returns. - Collaborate with purchasing department to obtain non-stock materials. - Ensure accuracy of orders, document damages, update customers on order status, and send invoices. - Issue credits, update management of discrepancies, and compare packing slips to purchase orders for accuracy. - Serve as point of contact for large projects ranging from $25K to $500K; coordinate job materials, develop delivery schedules, and streamlined communications for foremen. - Direct functions for job folders with contractors; interact with purchasing department and suppliers to verify materials ordered and ensure job pricing is correct.

Rochester, New York

As a Purchasing Manager, I oversaw purchasing and inventory for more than 900 items. I repaired malfunctioned equipment, returned excess materials, negotiated prices, assessed costs, and verified timely deliveries. In collaboration with the accounting department, I approved and resolve issues with invoices and purchased project materials. - Directed inventory and purchasing functions for more than 900 items. - Negotiated with suppliers, drafted quotes, expedited backorders, and verified deliveries were on time. - Collaborated with accounting personnel to resolve and approve invoices. - Purchased materials for various projects in alignment with specifications. - Analyzed costs, negotiated prices, managed supplier relations, and interacted with suppliers regularly to manage deliveries and follow-up on quotes. - Repaired malfunctioning equipment, returned excess materials at the end of projects, and started claims for damaged materials.