Charles High Email & Phone Number

Cambridge, MA, US

Strategic technology leader for Akamai's Back Office Applications (BOA) organization. Responsible for transformation of our HR, P2P, SCM and Accounting technology portfolio.

Cambridge, MA, US

• Direct report to CIO accountable for leading Akamai’s Back Office Applications (BOA) team consisting of (6) Direct Reports + Indirect Reports (FTE = 52 + FTC = 36) responsible for setting technical direction and.
• Accountable for the development of strategic roadmaps (12-to-24 months), which enable business outcomes, technology evolution and migration to SAAS based solutions supporting platform modernization and retirement of.
• Accountable for developing and implementing best practices, policies and SOPs for a Global engineering teams
• Functions as Strategic Advisor providing business acumen, technical expertise and oversight for all major programs through Governance and Executive Steering Committee review sessions.
• Accountable for managing relationships with senior executive-level stakeholders on technology direction and strategy objectives.
• Leads the development of business cases whereby identifying scope, benefits, estimates, resources, cost, ROI and timeline in support of new investments for HR, Accounting, P2P and Supply Chain Management business.

• Executive level Strategic Advisor and owner of consulting firm Technology Innovation Partners, where I enabled clients with strategies and services supporting Cloud Implementation & Adoption, Strategic Planning.
• CRM Transformation – Supported private financial institution in mapping out their CRM Strategy, process, and technology migration. Resulting in the migration from 3 platforms to 1 for Contact, Opportunity, Activity and.
• Siebel platform upgrade from 8.14 to 8.16 – Led major Internet provider through Siebel upgrade delivery and success implementation
• PCI Compliance - Drove implementation of PCI initiative for a major internet provider resulting in 1) Elimination of potential fines 2) Avoid fines and penalties 3) Alignment with global security standards
• Automated Billing – Led implementation of Financial force PSA integration with on-premise billing system leading to the eliminating manual business processes and increased operational efficiency.
• Siebel Upgrade 7.x to 8x – Led major Internet provider through Siebel upgrade delivery and success implementation

Selected as strategic technology leader tasked to drive business transformation through ApplicationsDevelopment, Business Intelligence, Data Warehousing and Enterprise Architecture. Primaryresponsibilities included managing relationships with business, technology and strategic suppliersrequired to deliver integrated business capabilities. Oversaw an.

Durham, NC, US

Brought onboard to establish a Siebel practice responsible for enabling capabilities supportingSales, Marketing and Call center business users. Key responsibilities included driving business strategy, facilitation of architectural direction, software selection, systems integration, development and projectmanagement. Led a high-performing organization.

Basking Ridge, NJ, US

Served as senior technology executive supporting Verizon’s ESG (Enterprise Solutions Group), whichwas a $5b business unit providing products and services to tier 1 customers. Functioned as thetechnology point of contact and was accountable for improving business productivity through theintroduction of new technology, elimination of redundant applications.