Customer Support Specialist
Current
Jul 2024 - Present
AeroLeads people directory · profile
Charles Lee Email & Phone Number
Customer Services | Customer Support | Contact Center | Retail Sales | Administrative Work | Client Management
at
Sino Biological, Inc.
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Customer Services | Customer Support | Contact Center | Retail Sales | Administrative Work | Client Management
Location
Richmond, British Columbia, Canada
Company size
Who is Charles Lee? Overview
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Quick answer
Charles Lee is listed as Customer Services | Customer Support | Contact Center | Retail Sales | Administrative Work | Client Management at Sino Biological, Inc., a company with 84 employees, based in Richmond, British Columbia, Canada. AeroLeads shows a matched LinkedIn profile for Charles Lee.
Charles Lee previously worked as Customer Support Specialist at Sino Biological, Inc. and Customer Service Officer at Boc Group Life Assurance Company Limited. Charles Lee holds Bachelor Of Science - Bs, Chemical Science from The University Of Queensland.
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Email format at Sino Biological, Inc.
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Sino Biological, Inc.
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Profile bio
About Charles Lee
With a Bachelor of Science from The University of Queensland, my expertise in customer service. At BOC Group Life Assurance, I excelled in managing online and phone interactions, enhancing service targets, and channeling valuable customer feedback to improve service protocols.Previously, as a Digital Travel & Lifestyle Consultant at American Express, I tailored experiences for premium clients, ensuring loyalty through a Membership First mindset. My proficiency in call quality, coupled with a knack for complaint resolution and training, fuels my commitment to delivering excellence in every customer interaction.
Current workplace
Charles Lee's current company
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Sino Biological, Inc.
6 roles
Charles Lee work experience
A career timeline built from the work history available for this profile.
Customer Service Officer
Provide customer service through online chats, phone calls (including in-bound and out-bound call)Record customer enquiry in systemProvide out-bound post sales call in order to meet the service targets and standardsHandle membership program enquiry and complaints, including report customer feedback to team manager and marketing teamAdministrative paper work
Dec 2023 - May 2024
Customer Service And Training Officer
Handle enquires by phone call and e-channel such as email, website, WhatsAppHandle complaints of customersRecord customer comment in the CRM systemReport customer feedback to operation teamAdministrative paper work such as monthly reports, PowerPointWork with internal parties and teams regarding complaint casesOrganize training classExternal training class.
Dec 2022 - Dec 2023
Digital Travel & Lifestyle Consultant
Consulting with the Card Members (Platinum and Centurion cards) through phone and digitalchannels such as e-mail servicing and website booking supportProvide excellent customer services to card members, recommend relevant products andservices that are perfectly tailored to their needsAlways put the Card Member’s experience at the forefront of everything.
Mar 2022 - Dec 2022
Customer Service Representative
Perform station duties including station crowd control, platform supervision, station inspection and train service recoveryProvide Customer Service, including cash handling, answering passenger enquiries, dealing with ticket or card issues.Administrative paper workProvide quality customer services in accordance with service targets and standardsHanding.
Sep 2019 - Mar 2022
Merchandiser
Provide excellent customer services, including solving customer issues and problemsDevelop amazing customer relationships on the sales floorDriving Sales and cash handlingCollaborate with customers to create attractive sales floor displays and make sure that our product Planning product ranges and preparing sales and stock plans in conjunction with.
Jul 2018 - Jul 2019
Team & coworkers
Colleagues at Sino Biological, Inc.
Other employees you can reach at sinobiological.com. View company contacts for 84 employees →
潘
潘煦文
Colleague at Sino Biological, Inc.Chaoyang District, Beijing, China, China
View →
KM
Karen Moberg
Colleague at Sino Biological, Inc.Spring, Texas, United States, United States
View →
MS
Makoto Shigemasa
Colleague at Sino Biological, Inc.Japan, Japan
View →
CY
Chen Yuning
Colleague at Sino Biological, Inc.Chaoyang District, Beijing, China, China
View →
张
张志强
Colleague at Sino Biological, Inc.Daxing District, Beijing, China, China
View →
EB
Eric Balanecki
Colleague at Sino Biological, Inc.Canada, Canada
View →
DP
Doreen Patichi
Colleague at Sino Biological, Inc.United States, United States
View →
CL
Christine L.
Colleague at Sino Biological, Inc.Greater Houston, United States
View →
NW
Ning Wang
Colleague at Sino Biological, Inc.Beijing, Beijing, China, China
View →
SS
Shengnan Shao
Colleague at Sino Biological, Inc.Kearny, New Jersey, United States, United States
View →
潘煦文
Colleague at Sino Biological, Inc.Chaoyang District, Beijing, China, China
View →
KM
Karen Moberg
Colleague at Sino Biological, Inc.Spring, Texas, United States, United States
View →
MS
Makoto Shigemasa
Colleague at Sino Biological, Inc.Japan, Japan
View →
CY
Chen Yuning
Colleague at Sino Biological, Inc.Chaoyang District, Beijing, China, China
View →
张
张志强
Colleague at Sino Biological, Inc.Daxing District, Beijing, China, China
View →
EB
Eric Balanecki
Colleague at Sino Biological, Inc.Canada, Canada
View →
DP
Doreen Patichi
Colleague at Sino Biological, Inc.United States, United States
View →
CL
Christine L.
Colleague at Sino Biological, Inc.Greater Houston, United States
View →
NW
Ning Wang
Colleague at Sino Biological, Inc.Beijing, Beijing, China, China
View →
SS
Shengnan Shao
Colleague at Sino Biological, Inc.Kearny, New Jersey, United States, United States
View →
1 education record
Charles Lee education
FAQ
Frequently asked questions about Charles Lee
Quick answers generated from the profile data available on this page.
What company does Charles Lee work for?
Charles Lee works for Sino Biological, Inc..
What is Charles Lee's role at Sino Biological, Inc.?
Charles Lee is listed as Customer Services | Customer Support | Contact Center | Retail Sales | Administrative Work | Client Management at Sino Biological, Inc..
Where is Charles Lee based?
Charles Lee is based in Richmond, British Columbia, Canada while working with Sino Biological, Inc..
What companies has Charles Lee worked for?
Charles Lee has worked for Sino Biological, Inc., Boc Group Life Assurance Company Limited, Café De Coral Holdings Limited 大家樂集團, American Express, and Mtr Corporation Limited 香港鐵路有限公司.
Who are Charles Lee's colleagues at Sino Biological, Inc.?
Charles Lee's colleagues at Sino Biological, Inc. include 潘煦文, Karen Moberg, Makoto Shigemasa, Chen Yuning, and 张志强.
How can I contact Charles Lee?
You can use AeroLeads to view verified contact signals for Charles Lee at Sino Biological, Inc., including work email, phone, and LinkedIn data when available.
What schools did Charles Lee attend?
Charles Lee holds Bachelor Of Science - Bs, Chemical Science from The University Of Queensland.
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