My experience:In recent years I have mainly focused on developing teams for top performance within ICT departments and companies, often in combination with process design and improvements, setting up and rolling out operational and project planning, financial planning and stakeholder management. My approach ensures that employees and teams take personal responsibility, develop organizational and customer sensitivity, work motivated and result-oriented and think constructively and solution-oriented.I have been active in the ICT field since 1996. An experienced all-rounder with a focus on project (Prince2 and SCRUM), process and service (delivery) management (ITIL) and people management (Co-Active Coaching and Spectrum), focused on results with the urgency to deliver assignments within the agreements made. The balance between results and the organizational environment is not lost sight of, and the human factor plays a decisive role.I have gained my broad experience in a variety of (inter)national positions and projects on both a technical and organizational level. In addition to the specific implementation of a position or project, I always have the drive to contribute to streamlining and improving communication and processes within an organization and to provide exceptional service to internal and external customers. My approach can be characterized as professional and with integrity.My objective:I am an analytical and communicative strong (Lead) Service Delivery Manager with extensive experience in Managed Services and a focus on customer loyalty, stakeholder management, financial management and team development.I am looking for a freelance challenge as a (Lead) Service Delivery Manager, preferably within an innovative IT department or Service Provider where he can work on customer loyalty, the profitability of delivery contracts, the continuous improvement of services and the development of committed, top performing teams. In addition, I can be deployed as a Demand Manager, Project Manager or SCRUM Master, Operational Manager/Team Lead, Service Desk Manager.#customerloyalty #teamcoaching #coaching #servicemanagement #servicedeliverymanagement # demandmanagement