Charles Holden Email & Phone Number

New York, New York, United States

Gb

Gb

As a consultant with Talentwave, I serve as Project Manager and Business Analyst to the M&S Creative Services team at PwC. Supporting the US Creative Group with Business Analysis and Project Planning, I have helped to lead and support technology implementation projects including workflow (Workfront), web (Adobe AEM), DAM, and video technology (Adobe Anywhere, Dissemino & Axle MAM) projects.

Denver, Co, Us

I help to discover & implement the best tech tools for creative teams; I'm also finding new ways to help clients improve workflow management.

New York, Us

• Project Manager for $100k+ site development project at onlock.net; directing from concept, UX, design and outsourced development to launch. Authored site wire-frames. • Co-author of encryption patent.• Launched Legal Checklist blog at legalchecklist.org, with attorney-authored content addressing common legal issues; manages promotion of site content, with 10k views since Oct ’13 launch.• Coordinates marketing resources including UX, design, editorial, video, content development, SEO. Project planning for user testing, including price testing; develop/resource/execute/track marketing campaigns including social media, landing pages, viral video, paid search, email.

London, Gb

• Weekly reports creation for Merchandising, ROI reports, Cognos and Excel-based report creation; QuickBooks reports, trends analysis, data set resolution, daily web sales tracking, channel reports. • Within Merchandising, vendor management, prepared regular stock analysis reports, verifying and reporting warehouse failure rates, stock adjustments, warehouse services audit and reconciliation.

• Project Manager and Digital Marketing Coordinator for development and launch of nycofiling.com, e-commerce site accepting orders for LLC formation and organizational document filing and related publication services.• Implemented site design and copy creation/editing for company site; align taxonomies for SDL CMS supporting project launch, design and implement direct mail campaign targeting newly formed LLC’s in New York; managing lettershop and other vendors.

Fort Lauderdale, Fl, Us

• Developed ROI reporting for Marketing campaigns, coordinated online bookstore launch, created custom reports for marketing and sales teams, project management including app creation/conversion, implementing Artesia digital asset management and OpenText CMS, managing editorial for college-sourced content for Newsweek College Guide, digital marketing support for ebooks, International Sales, forum design, online community support.• Responsible for departmental budgeting, hiring, oversight of department of three. Business Objects reporting/architecture for Sales and Marketing departments. Drives creation of metrics, processes, and business intelligence/analytics across business unit; approval of seasonal catalogs and distribution of marketing copy to online retailers.

Fort Lauderdale, Fl, Us

• Marketing responsibilities include approving, distributing marketing copy to Amazon and online retailers, approval of book covers, production of seasonal catalogs. Business development responsibilities include investigation and licensing of foreign materials for North American distribution, ad-hoc title acquisition, trade shows.• Managed editorial workflow including final approval of cover layout, cover copy, and files to printer; managed xml workflow implementation, managed vendor delivery of metadata elements in accordance with book industry standards. Manages special projects including creation of royalties database, e-books, managing outsourced apps development.

• Assisted editor of independent literary imprint; The Times (London) Small Publisher of the Year, 2001. • Marketing and Editorial duties included organizing author readings, compiling sales dockets for various buyers (bookstores, book clubs), rights, author relations.

Armonk, New York, Ny, Us

• Member of Remote Delivered Services’ “Premium Services” Operations team, within IBM’s Global Services Division. • Responsible for ISO 9001 Certification training including cross-business unit interviews and documentation training.• Operations responsibilities included customer transition (point man for beginning/ending support delivery), database management, contract, process support. • Served as liaison between Inside Sales and Delivery teams to ensure proper delivery of customer-specific support packages.

Mba, Entrepreneurship

Ba, English/Government