Charles H. Email & Phone Number

Hyper V Desktop, Laptop, Server HardwareOffice 365 AdministrationPrintersTCP\IPWindows 2000, XP, vista, 7, 8Active Directory AdministrationMS Office 03, 07, 10Windows Server 03, 08, 12 Logmein RescueFile Servers Remote Desktop serviceDHCP ServersDomino 8.5Lotus Notes 7.3, 8.5MS Exchange 03, 07, 2010

Greater Salt Lake City Area

Systems Engineer – SITA, Atlanta, GA SITA Senior member of Deskside Support team, delivering workstation support (break / fix and IMAC) ervices for 1100+ SITA clients throughout North America. Install, troubleshoot, and repair desktop / laptop hardware and software to meet client needs. Trouble shoot network connectivity issues.• Managed server backup and provided 24/7 support for all onsite servers. • Awarded “SITA Management for Customer Service Excellence” award and 9.5 survey rating for executing 3 department tech refresh projects in 3 weeks with minimal issues. Systems Engineer, The Coca-Cola Company Senior member of Deskside Support team delivering workstation support (break / fix and IMAC) services for 8700+ Coca-Cola clients throughout North America. Responsible for installation, troubleshooting, and repair of desktop hardware and software to meet client needs.• Produced individual call closure rate of 10.8 calls per day while maintaining 99.3% SLA attainment through hard work, organization and a passion for customer service • Increased overall team call closure rate from 2.1 to 8.1 calls per day by improving the current processes and training of staff• Received individual customer satisfaction rate of 4.5, Recognized in Siemens’ “Together” magazine as leading provider of client satisfaction and Winner of Coca-Cola Stewardship award for customer service.• Supported 20 reorganizations and cost reduction initiatives, providing ongoing savings to business.Systems Engineer – Microsoft, Atlanta, GA Provided hardware and software support to internal Microsoft employees. Responsibilities included:• Hardware and software rollouts, including RAS Servers, DHCP Servers, Terminal Servers, PDCs, BDCs file and print servers • Maintained field based and/or corporate owned servers (Exchange, DHCP, backup, USP, RAS, WINS, FAX , etc.)

Good Technology SLC, UT November 2010 – January 2013 Implement robust security for your mobile corporate-liable devices, as well as for employee smartphones and tablets used in bring your own device (BYOD) initiatives. Deliver data loss protectionGood Dynamics: The industry’s leading secure mobile application development platform, empowering enterprise developers and ISVs to create secure mobile applications.Good for Enterprise: A mobile device management and collaboration suite that gives your employees safe access to enterprise email, calendar, contacts, and intranet – and lets you develop and manage your own enterprise app store.Trouble shoot third party environments: such as exchange 2003,2007,2010 and mix mode environment, Domino 7 and 8.5 environments, VMware, clusters server high availability solutions, Fail over solutions, remote and local SQL 2005 and 2008, Load balancers,