Nonpaid volunteer for Angel Flight Central, a nonprofit organization. Filling role as leader for North Star Wing.Created and organized various fund raisers.Provide outreach services via public speaking to various organizations.

Volunteer director for the Northwest Airlines History Center Museum located in Bloomington MN.

Prepare presentations and assist MNDOT with school outreach programs in the Metro Area.Deliver creative group lessons while training the various aspects of aviation.

Company distributing Matica equipment and supplies in the U.S., Canada, Central and South America.Set up customer service software infrastructure for plastic card embossing and encoding equipment sales. Built software database for dealer network, product inventory, and accounting functions.Planned and established initial equipment, parts, and supplies inventory infrastructure.

Dealership distributing DataCard and Fargo equipment, supplies, and service in the Midwest Region and Texas.Researched and selected Software Programs for the organization.Managed customer service department. Supervised, evaluated performance and trained customer service representatives. Promoted a team atmosphere and provided leadership leading to a satisfactory customer service experience.Verified accuracy of and processed sales staff orders.Purchased equipment from vendors for sales orders. Acted as liaison between sales staff and customer service areas at headquarters.

Fortune 500 Company, worldwide leader in manufacturing and distributing of embossing, encoding, and photo ID equipment.Designed, planned, and executed implementation of the centralized National Customer Care Center. Planned and coordinated move of 11 localized call processing centers into one centralized location.Managed customer and field service headquarters' communications network. Controlled and managed department operation 24 hours/7 days a week with the processing of over 500,000 calls per year with a staff of 30 full and part time employees.Successfully planned, controlled, and executed move of Canadian Customer Dispatch Center to U.S. Customer Care Center. Hired and assembled ahead of schedule bilingual employees to process French Canadian Service and supplies requests.Appointed as member of management team responsible for researching, planning, coordinating migration from home grown software system to worldwide package software. Evaluated software performance.Managed testing of department's new software module and coordinated training for all employees.Implemented Total Quality Management (TQM) process within department.Created and implemented pilot program for the utilization of telecommuting work stations. Its success created a department wide policy supporting telecommuting for staff. Maintained one of the lowest department turnover rates (less than 4%) within the company. Increased employee loyalty.