Provided tailored website services, focusing on web design, SEO, and client support. Effectively managed customer inquiries, facilitated smooth transitions for new clients, and consistently delivered high-quality digital solutions to enhance online presence and business growth

Engaged In proactive outbound prospecting efforts, effectively identifying and targeting potential clients. Utilized Persuasive communication and active listening skills to articulate product benefits and secure interest from prospects. Proficiently manage CRM systems to track interactions and schedule follow-up appointments. Consistently exceeded targets by skillfully nurturing leads and effectively transitioning them into scheduled call appointments for further engagement by our sales representatives. Top SDR since starting with TODC.

Working with ASC Management Groups to maximize the efficiency and profitability of their ASCs through more efficient surgical processes, as well as data-driven recommendations for supply chain and inventory management.

Responsible for managing data entry and activation processes for B2B data sims sold to resellers. Conducted extensive reviews on Google documents and other systems to ensure smooth activation processes. Handled basic maintenance tasks and cancellations. Facilitated communication through chat, email, and support calls to provide optimal customer service and support.

Managed customer inquiries through calls, chat, and email, while also processing orders for the company. Tracked order status and product features to ensure timely and accurate delivery. Prepared and sent quotations and invoices to clients. as needed. Maintained updated stock levels and communicated with suppliers regarding inventory. Collaborated with the dispatch team at the warehouse to coordinate deliveries effectively.

Taught Chinese citizens English language skills through company-selected programs. Designed and facilitated language learning courses to enhance students' proficiency in English. Implemented engaging and effective teaching methods to promote language acquisition and fluency among learners.

Managed customer inquiries through phone, chat, and email, specifically addressing concerns related to accessing subscriptions with YouTube TV. Provided timely and effective support to assist customers in resolving issues with their subscriptions. Demonstrated excellent communication skills to ensure customer satisfaction and retention.

Joined as a sales agent specializing in cross-selling mobile services with various options. Transitioned to become a subject matter expert in the same program, demonstrating deep knowledge and expertise. Played a key role as part of the sales. processing team, ensuring data integrity and accurate activation of services for customers.

Started as an agent for a nonprofit program, soliciting pledges and contributions. Progressed to a role as a sales coach for the Dish Network program, providing guidance and support to sales teams. I transitioned to Carlson Marketing, where I offered card protection insurance and additional value-added services to existing cardholders.

Managed day-to-day operations of Dish Network via Digital Video Vision overseeing agents and ensuring smooth operations. Directly handled agent activities and provided daily reporting to clients to maintain effective communication and performance.

Supervised agents and managed team performance to achieve or surpass targets in productivity, quality standards, and efficiency. Focused on optimizing utilization and enhancing team efficiency to meet objectives. Started as a sales agent for business and consumer programs, gaining valuable experience in sales and customer service.