Charlie Jacoby is a Practice Lead - ServiceNow at Genus Technologies. He possess expertise in business analysis, process improvement, cross functional team leadership, business intelligence, strategy. He is proficient in German. Colleagues describe him as "I had the pleasure of working with Charlie during the fast-paced professional services boom at Digital River. He brought a great sense of purpose and drive to the team and never wavered from the goals at hand, especially when under pressure. I sincerely enjoyed his leadership and his capacity to think creatively when timelines and services were in conflict. He consistently found ways to creatively address both client and organizational drivers to produce the best results."