Charles Jankowski Email & Phone Number

California, United States

Washington, DC, US

- Dialog technology and NLP consultant for HealthText, a text-messaging-based platform for providing timely and accurate health information to underserved (e.g., Medicaid) populations. Supported by NSF SBIR Phase I grant.- Wrote Wizard-of-Oz (WoZ) scripts to support human-in-the-loop text messaging platform for providing health information.- Consulted on.

San Mateo, CA, US

At Brain, our vision is to change the way you get the stuff that you need. Our iOS app "Natural" lets you do online shopping, food delivery, groceries, and more, just by saying or typing what you need.The Brain NLP group builds the services that find out what you want, so we can get it to you! We are extremely user-focused, and use a range of methods and.

CloudMinds is the first cloud robotics company. We are building the platform that will drive and manage our growing ecosystem of smart robots.As Director of NLP Applications, I am leading a team building core capabilities in NLP such as domain/intent classification, slot filling, question answering, information extraction and more using the latest in Deep.

Independent consultant, working with clients in areas relating to:- Speech recognition- Natural language- Speaker verification- Intelligent Assistants

San Mateo, CA, US

Responsible for speech recognition (SR), natural language (NL), advanced search, and IVR dialog management for a Intelligent Assistant platform to improve Patient and Provider experiences.NL: Developed Question Answering system and NL infrastructure for understanding Patient intent from open queries, and producing content-sensitive answers, including.

Sacramento, California, US

• Subject Matter Expert and principal contributor for all Speech Science-related tasks on all client engagements, responsible for all aspects of speech grammar development and performance optimization.
• Perform grammar tasks on applications using Nuance OSR 3 and Recognizer 9, including use of Nuance tools for grammar testing and validation. Developed in-house tools and infrastructure for more automatically generating.
• Perform grammar optimization tasks on application using Nuance OSR 3 and Recognizer 9, including use of Nuance tools such as nuance-tune, NAR, and acc_test. Developed unified framework for utilizing such tools on OSR 3.
• Instrumented Solutions Performance methodology with marquee Clients. Worked with Client to ascertain Key Performance Indicators (KPIs) for the contact center application based on business goals. Developed custom.
• Am engaged in pre-sales activities with current and prospective clients as proposed engagements related to Speech Science, Solutions Performance, or other aspects of Speech/Natural Language core technologies.
• Am managing the laboratory infrastructure (Linux/Windows Server machines) needed for grammar development, grammar performance optimization, and Solutions Performance.

Burlington, MA, US

• Instituted a Solutions Performance process with 2 major Financial Services clients, involving deep discovery of Business Objectives for a client-facing IVR application, development of Key Performance Indicators (KPIs).
• Developed novel uses for Natural Language (NL) technology in non-call-center domains for Topic Spotting, leading the effort from presales into development. This application of NL could potentially open up new market.
• Was major contributor to requirements definition, design, and development of a completely new computing infrastructure and process for optimizing the performance of IVR applications, incorporating requirements for.

Burlington, MA, US

• Managed a team of up to 19 Managers, Project Managers, User Interface Designers, Application Developers, and Speech Scientists, with minimal team attrition.
• Maintained extremely high Client satisfaction and deep relationships with Clients. One marquee Financial Services Client noted that their engagement with our team was “one of the best” they have seen, which a top.
• Architected a complex “gainshare” engagement where significant bonuses were set (and paid) for exceeding KPI targets. This engagement was considered a significant “win-win” from both the Nuance and Client standpoint.
• Acted as Professional Services Subject Matter Expert (SME) for Natural Language, actively involved with defining Product strategy along with the Marketing organization, being the PS representative through the internal.

Burlington, MA, US

• Managed a geographically distributed team of up to 8 Speech Scientists.
• Supervised development of Best Practices for Speech Science in the PS organization, including application Optimization at the grammar, transaction, and application levels.
• Responsible for computing infrastructure needed to support Speech Science activities.
• Acted as Professional Services Subject Matter Expert (SME) for Voice Biometrics, disseminating Product information and best practices internally, and also externally in Pre-sale engagements. Was almost exclusively the.
• Was consistently requested from Marketing to speak at the annual Nuance user/partner conference on best practices for voice biometrics.
• Developed tools and best practices for optimization of Voice Biometrics applications, which are still used today.

Burlington, MA, US

• Managed a team of up to 5 individuals performing various activities for Brokerage applications.
• Supervised development of best practices and reusable assets for Brokerage applications, which were used in several deployments, significantly improving efficiency.
• Acted as PS conduit with Product group developing external tools allowing clients/partners to perform Optimization on IVR applications.

Burlington, MA, US

• Performed Project Management, Design, and Optimization activities for over 10 IVR applications in various domains.
• Specialized in advanced Speech Science tasks as needed for difficult domains (e.g., large grammars).

Hamilton, NJ, US

Voxware was developing state-of-the-art speech coding and voice transformation algorithms for games and other applications. I developed novel algorithms for transforming speech into (typically well-known) voices.

Cambridge, MA, US

I was a Graduate Resident Tutor (GRT) for 30+ undergraduate students in the MacGregor House dormitory. I lived in the living group with the undergradate students of all years.Responsibilities included:- Ensuring safety of undergraduate living environment- Coordinating house-wide events with other GRTs and Housemasters (live-in Faculty)- Assisting with and.

Cambridge, MA, US

Trained and licensed in the State of Massachusetts to act as Mediator for disputes.Engaged by City of Cambridge, MA on a volunteer basis to mediate disputes as alternative to small-claims court.

Lexington, MA, US

Performed research in the following areas:- Signal processing algorithms for automatic speech recognition- Advanced signal processing for speaker identificationPublications listed separately on profile.

Basking Ridge, NJ, US

I performed algorithm development, data collection, and system administration duties in the Artificial Intelligence Laboratory Speech Group. As part of this role, I supervised the collection of the NTIMIT (Network TIMIT) speech database (cited separately).Publications listed separately on profile.

Ph. D., Electrical Engineering

S. M., Electrical Engineering

S. B., Electrical Engineering

Education record