Charles Delaney Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Served as a mentor on Prosple Forum, a platform connecting university students with experienced professionals for career guidance.Actively engaged with students on the forum, leveraging my industry experience to provide students with personalised guidance on career paths, crafting strong applications, developing relevant skills, and navigating the job market.

Melbourne, Victoria, Australia

- Organised the 2023 AGDA Vic Folio Review, developing promotional assets and coordinating interviews to showcase emerging talent.- Spearhead the promotion of emerging designers on Instagram, amplifying their visibility within the design community.- Engage with students and recent graduates to champion their work, fostering a supportive creative environment and facilitating exposure opportunities for emerging designers.

Melbourne, Victoria, Australia

Use communication skills to examine needs and contribute solutions by identifying primary products and highlighting relevant add-ons to increase average item per sale to 2 or more,Managed high levels of customer service, serving around 10-15 customers per shift,exceed personal weekly and monthly budgets on a regular basis,Showcase adaptability and flexibility through working in 3 main departments: Telco, IT and Whitegoods

Melbourne, Victoria, Australia

- Utilised principles of user experience design theory to develop dashboards showcasing core aspects of 12 Department Functions utilising user experience design theory- Led the redevelopment of 3 University to Business presentations while adhering to brand guidelines to ensure consistency and coherence in messaging.- Implemented 1 revamped Risk and Compliance Customer Journey map as well as developing a new template standard

Melbourne, Victoria, Australia

- Conducted in-depth research to identify opportunities for enhancing Instagram engagement, culminating in a comprehensive presentation leveraging insights from 8 competitors in the creative industry.- Produced a diverse range of deliverables, including client presentations and storyboards, ensuring alignment with creative objectives and client expectations.- Collaborated with cross-functional teams to co-present findings and recommendations to the Melbourne and Sydney Creative and Make Teams during a team-wide workshop, contributing to collective learning and innovation.

Melbourne, Victoria, Australia

Moved across the 3 Museums Victoria sites: Melbourne Museum, Immigration Museum and Scienceworks,Facilitated training of new team members through giving knowledge of daily tasks, till operation and product knowledge,Maintained high levels of product and POS knowledge across different areas of store through product examination,developed ability to instantly recall over 30 product codes,Opened and closed stores by organising cash tills, reconciling previous day totals to ensure $0 variation in takings, and preparing end of day paperwork for next day

Highpoint

Achieved 5-star customer feedback through Team Member Score system and leveraged feedback to improve future customer serviceUtilised time management to maintain visual merchandising and regularly completed interactions within 30-minute time frames,Undertook training of over 20 product lines to develop product knowledge and used knowledge to direct product demonstrations to customers,Conducted initial examination of customer devices to provide troubleshooting and organised appointments with Genius members when required

Bachelor Of Design, Graphic Design

Activities and Societies: Design Student Society: Branding Officer Graphic Design Club: Education Officer Major: Graphic Design, Relevant.

Short Course, Ux Design, Short Course

Advanced Diploma, Graphic Design

Activities and Societies: Student Staff Consultative Committee Member, Planning Committee- End Of Year Exhibition 2016 Relevant.

Diploma Of Graphic Design, Graphic Design

Activities and Societies: Student Staff Consultative Committee Graphic Design SSCC (Student Staff Consultative Committee) Planning.

Certificate Iv, Design

Activities and Societies: Student Staff Consultative Committee