Charles Jiang Email & Phone Number

Amsterdam, NH, NL

Apeldoorn, Gelderland, Netherlands

· Led a team (5) to develop a B2B support tool capable of handling 70% of current requests, projected to save €0.4-2.0 mln annually, and secured buy-in for further development.· Conducted UX research and developed an interactive prototype for an HVAC solution selection tool, facilitating BDRTG’s transition to a solution-oriented business model.

Apeldoorn, Gelderland, Netherlands

· Investigated viability for a sales expansion (category value €220 mln in EU) to 3 strategic markets, illustrating market status and requirements and setting a 5-year goal of €20 mln.· Investigated a use case of commercial HVAC across multiple countries, identifying customer profiles and requirements to drive strategic decisions for a potential market.

Amsterdam, North Holland, Netherlands

Explored the innovation experience of employees & product teams via investigating the adoption of Design Thinking and Lean Startup in an Agile setting (Lean User Experience) with Service Design approach.· Explored the problem context and reshaped the original project brief;· Conducted qualitative and quantitative research: interview (n=19), survey (n=73).

Delft, South Holland, Netherlands

Worked as the team lead and (service) designer with 3 colleague students from a technical background on a paid assignment aimed to accelerate the energy transition from the Corporate Innovation team of TU Delft. · Led design process and incorporated design methods in our work;· Explored problem space and stakeholder needs through interviews, focus group.

Rotterdam, South Holland, Netherlands

My primary job as a product owner of the agile/scrum team at the digital experience agency (Clutch Best Mobile App Developers Netherlands, 2020) was to balance client satisfaction, internal & external business needs, all while focusing on the needs of the end-users.· Shaped digital products by creating user journey flows and product roadmaps;· Adjusted the.

Delft, South Holland, Netherlands

Learning through practice at the project-based MSc Strategic Product Design education:· Service Design: Service safari, customer journey mapping, service blueprint, acting out as service prototyping; projects for Rotterdam The Hague Airport, and healthcare startup Praxa Sense;· Design Strategy Projects: Strategic product-service design against heatwave for.

Shanghai, China

Performed at school musical Mamma Mia and Chicago (excerpt) in English

Master Of Science - Ms, Strategic Product Design (Industrial Design Engineering), 8/10

Activities and Societies: Delft's LGBT+ Youth Association Outsite; Acapella Jazz Choir VocalzzMSc Strategic Product Design program held a.

Various Msc & Bsc Courses Of Industrial Design Engineering, 7.3/10

Activities and Societies: Enschede's LGBT+ student & youth association Exaltio; Student Vocal Group Musilon· Project Consumer Products &.

Bachelor Of Engineering - Be, Industrial Design, 79.5%

Activities and Societies: AllThatMusical Drama Club (@ Shanghai International Studies University); Experimental Program for Selected.

High School Diploma, Science, Top 5%