Charlie Knox Email & Phone Number

Brookfield, Ma

Provide a wide variety of support services to clients including system support, server and peripheral installation services, software installations, networking, telephone moves/adds/changes and upgrades, call center applications, and design-build expertise.Extensive knowledge of Windows and Unix operating systems and applications, network distribution systems.

Shrewsbury, Ma

Performed hardware and software installations, server setup and maintenance, telephone moves/add/changes, scientific hardware and software installation; Implemented Exchange ServerSpecified voice/data standards for the laboratories, offices and product development operations Procured/installed PBX, voice mail system, firewall, routers, T-1 facilities for voice/data and completed integration of an additional remote research facilityCompleted VPN project to allow secured remote access for the companyDaily technical support for administrative and scientific staff

Boston, Ma

Managed production, release engineering and QA for a high availability job recruitment website Configuration, deployment, maintenance, security and backup of clustered NT servers for production, development and QA, for the mid-tier Email and Verity servers as well as the backend UNIX (Solaris) based Oracle servers, ensuring 7 x 24 availability of the website, tuning, monitoring, disaster planning, firewall and other network infrastructure configurations; triaged all site issues and produced weekly statistics relating to site operationsDirected the migration of code from staging to production, performed final QA of all code placed in production, rebuilt the Verity collection daily and administered configuration management systemMember of skeleton crew that remained to shutdown website when closed

Burlington, Ma

Instrumental in growing an Internet B2B ASP startup from 6 employees to over 150 in one year through it’s pre-IPO expansion and eventual acquisition by Ariba Inc.Installed network, administrative servers, T-1 connections to our co-location facilities and local and long distance providers; installed telephone and voice mail facilities, and VPN access for remote usersRapidly deployed a large number of Windows NT desktop and laptop systems, supported internal and external users with voice/data issues, supported a remote sales force of 40 users ensuring seamless connectivity to the corporate exchange servers and database server used for sales lead distribution; built out 40,000 sq. ft. of space for a company moveSupported Windows and Solaris systems; Nortel and NEC IVS PBX’s and Octel Aria voicemail system

Sudbury, Ma

Planned, acquired and implemented networking infrastructure, server and desktop systems and software for an Internet technology startup companyEstablished T-1 connection to Internet service provider; purchased/installed corporate firewall, secured production systems behind the firewall in a "demilitarized zone" and corporate systems on a private LANResponsible for day-to-day operations including backups, mail server administration, firewall monitoring and security, LAN and system troubleshooting, PBX/voice mail administration; purchased hardware and software; performed voice/data cabling and termination

Maynard, Ma

Designed, installed, monitored and maintained LANs, WANs, PBX and Voice Mail systems, CTI applications, as well as provided server, network, web, and UNIX support for the engineering organization and 7 x 24 support for TMP’s premier product, Monster.com; provided high value Internet/Intranet solutions for TMP customers, including virtual hosting of their Internet websitesSupported international Monster.com sites in the United Kingdom, The Netherlands and Australia with software and hardware installations, system administration tasks and web hosting issues..

Cambridge, Ma

Telecommunications Manager (1994 - 1996)Managed all aspects of Corporate Telecommunications for six Massachusetts sites in Cambridge, Boston and Framingham, including voice telecommunications operations, strategic planning, data networking, voice and data cabling, requests for proposals and billing; Networked remote locations in the U.S. and Europe into the corporate network for voice and data communication services.Networks and Operations Manager (1992 - 1994)Responsible for designing, managing, enhancing and implementing network and system architectures and managing daily systems operations over a network of VAX mainframe servers and a large number of Macintosh and PC clients on a multi-campus corporate network; Responsibilities included evaluating and analyzing current/emerging technologies pertaining to systems and networking resources, procurement of appropriate resources for data and voice communication services and supervision of operations employees

Master Of Business Administration (M.B.A.)

Bachelor’S Degree, English

Activities and Societies: National Jesuit Honors Society