•Experience with Service-Now Ticking System. Microsoft Office 365. Skype for Business.•Experience with System Center Configuration Manager (SCCM)•Experience with Cisco Unified Communications Manager for VOIP Phone system.Note: The L-3 Site Location was sold to Coherent. All the duties I had with L-3 were carried over to coherent

• Responsible for setup, maintenance upgrades & repairs of corporate workstations, notebooks, peripheral Devices & telecommunications equipment/software. Supporting over 200 user onsite and remotely.• Responsible for installation, patching & upgrades of software packages & corporate applications. • Provide troubleshooting & repair of network connectivity issues for staff & customers locally & remotely. • Maintain inventory of hardware & software; report licensing issues & needs to Director of Operations.• Recommend hardware & software solutions, including new acquisitions & upgrades based on evolving staff demands. Installation of Systems software products. Installation of operating system.• Strong knowledge & proficiency of Microsoft Office Suite (Outlook, Excel, etc.) software troubleshooting.• Proficiency maintaining computers in a network environment (i.e. Windows patching & upgrades, Antivirus & spyware scanning, connecting peripheral devices).• Diagnose & repair computer hardware & peripheral device related issues.• Proficiency with LAN network connectivity issues in wired & wireless environments.• Proficiency with Microsoft Active Directory and Microsoft Exchange.• Excellent written & oral communication skills with the ability to communicate information effectively to both technical & non-technical staff.• Ability to prioritize & complete multiple tasks efficiently. Able to take the initiative and be a self-starter.

• Design Verification, Highly Accelerated Life Testing, Environmental Stress Testing • Testing, Failure Analysis, and Repair on all of Ascends Intranet Equipment. • Responsible for the Installation and Maintenance of RMA Dept.’s test computers. • Active member of Ascends Changes Control Board (CCB) For ECO Process.

• Served as Radar Information Computer Equipment Center Supervisor.• Operated, maintained, and repaired; the shipboard weapons and navigation mainframe computer systems and peripheral equipment; signal data analog to digital converter, teletype, tape drive, information switchboards. • Isolated and repaired or replaced defective circuit cards or parts, estimate time required for repair of equipment•Performed sensitivity, alignment, and power measurements on electronic equipment using analog/digital oscilloscope, multimeter, frequency oscillator, and other equipment.• Assigned as an instructor for Combat Systems Advanced Training School. Teaching the maintenance and repair of mainframe computer systems.