• Directed daily operations for more than 120 year-round and 300 seasonal team members at a 100,000 square foot Family Entertainment Center and seasonal Water Park.• Managed a team of 18 Directors, Managers and Supervisors. Held weekly manager meetings, performed bi-annual performance reviews, led the team in employee engagement functions.• Established and implemented company Manager and Supervisor Training programs, leading to a more efficient and time-bound process in onboarding new leaders.• Partnered with food and beverage team in bringing high COS down to budgeted levels by initiating cost control measures and maintaining focus with the team on COS goals.• Facility Management – Collaborated with maintenance team in keeping the park in top shape. Developed plans and partnered with outside vendors when repairs or replacements were needed.• Coordinated all aspects of recruiting, hiring and onboarding for the park, including internal job fairs and off-site recruiting efforts.• Developed new annual training program titled “The Trainers Cup”, fusing both training and team competition, fostering a more engaging learning experience for the team.• Created company “War Room” initiative to help keep management team focused during the Covid-19 shutdown, resulting in a more positive work environment and stream-lined approach to re-opening the park.• Handled all state and local agencies in regards to fire, health and safety inspections. Fostered a good relationship with state ride inspectors resulting in smoother annual inspections and site visits.• Identified areas for revenue growth, both primary and ancillary, resulting in revenues surpassing pre-covid levels.

Over 90,000 square feet of family entertainment and excitement! Responsible for everyday operations including: training, scheduling, purchasing, team morale, guest service and making a positive impact on everyone I meet.

• Grew gross revenues nine months in a row over prior year by running quality shifts and communicating company and guest expectations to my entire team.• Exercised good judgement in cost control procedures, financial accounting, inventory levels, and labor management resulting in consistent monthly profit bonuses.• Recruited, hired and trained new cast members as well as ongoing cast members to ensure company standards are met in regards to service and hospitality.

Let me put my experience to work for you! Make sure your guests have a "WOW" experience every time.

Modern 48 lane family bowling center on three unique levels. Caters to leagues, open play, birthday and corporate parties. Full service kitchen and bar on premises. Year round staff of 40+.• Successfully managed all aspects of center operations and personnel including entertainment, food, beverage, equipment and property.• Recruited, hired, trained and supported all center personnel including management and hourly staff.• Oversaw all finance and accounting functions including, accounts payable, accounts receivable, payroll, petty cash, vendor purchases, and banking procedures.• Analyzed trends in daily business to recognize potential growth opportunities. Created and executed multiple value concepts, contributing to year over year positive growth for four consecutive fiscal calendars.• Rejuvenated birthday party operations, prioritized time slots, implemented new teen program, and developed add-on options for adults, resulting in #2 ranking in total party revenue out of 300 centers.• Increased revenue through development and implementation of “Lousy Bowler” league, which has surpassed 80 participants, resulting in one of the most profitable leagues in the center.• Coordinated and hosted significant corporate catered events for companies including the New York Giants, New Jersey Nets, Samsung and W.B. Mason.

Family oriented indoor amusement park with rides, games, and party facilities. Yearly attendance of over 350,000. Year round staff of 75+.• Oversaw park operations including opening/closing duties, guest services, facility management, staffing, and all aspects of purchasing.• Supervised facility restaurant with annual sales of over $600,000.• Drafted and executed all training initiatives for the park including new hire materials, ride safety programs, cash handling skills and dealing with guest concerns.• Created and implemented the “Pay one Price” model for the park. Incremental sales expectations for the first year: $60,000. Exceeded goal by 50% with sales of over $90,000.• Coordinated with party division to develop an innovative and highly profitable birthday party program which quickly expanded to over 75 birthday parties per week.

Family entertainment center on the famous New Jersey shore community of North Wildwood.• Promoted directly from college Intern program to Operations Manager.• Supervised all operations of entertainment center.• Hired, trained and scheduled seasonal staff of 30+.