Charles Keiper Email & Phone Number

𝘓𝘦𝘥 𝘵𝘳𝘢𝘯𝘴𝘧𝘰𝘳𝘮𝘢𝘵𝘪𝘰𝘯 𝘢𝘯𝘥 𝘱𝘳𝘰𝘤𝘦𝘴𝘴 𝘪𝘮𝘱𝘳𝘰𝘷𝘦𝘮𝘦𝘯𝘵 𝘦𝘧𝘧𝘰𝘳𝘵𝘴 𝘵𝘰 𝘥𝘳𝘪𝘷𝘦 𝘦𝘧𝘧𝘪𝘤𝘪𝘦𝘯𝘤𝘪𝘦𝘴 𝘵𝘩𝘳𝘰𝘶𝘨𝘩𝘰𝘶𝘵 𝘵𝘩𝘦 𝘨𝘭𝘰𝘣𝘢𝘭 𝘖𝘳𝘥𝘦𝘳 𝘵𝘰 𝘊𝘢𝘴𝘩 𝘰𝘳𝘨𝘢𝘯𝘪𝘻𝘢𝘵𝘪𝘰𝘯.✅Partnered with IT and Business stakeholders to identify and prioritize process fixes and improvements.✅Assisted in the collection of $113M in outstanding balances by speaking with customers, taking payments and processing write offs.✅Coached, developed and mentored a team of on-site business analysts unifying team actions with their remote peers.

Dfw Airport, Texas, United States

𝘚𝘦𝘤𝘶𝘳𝘦𝘥 𝘢 𝘭𝘦𝘢𝘥𝘦𝘳𝘴𝘩𝘪𝘱 𝘱𝘰𝘴𝘪𝘵𝘪𝘰𝘯 𝘸𝘪𝘵𝘩𝘪𝘯 𝘵𝘩𝘦 𝘰𝘳𝘨𝘢𝘯𝘪𝘻𝘢𝘵𝘪𝘰𝘯, 𝘥𝘦𝘭𝘪𝘷𝘦𝘳𝘪𝘯𝘨 𝘵𝘩𝘦 𝘪𝘮𝘱𝘭𝘦𝘮𝘦𝘯𝘵𝘢𝘵𝘪𝘰𝘯 𝘰𝘧 𝘣𝘶𝘴𝘪𝘯𝘦𝘴𝘴 𝘢𝘶𝘵𝘰𝘮𝘢𝘵𝘪𝘰𝘯 𝘴𝘰𝘧𝘵𝘸𝘢𝘳𝘦 (𝘚𝘢𝘢𝘚) 𝘢𝘯𝘥 𝘥𝘪𝘨𝘪𝘵𝘢𝘭 𝘢𝘯𝘥 𝘱𝘳𝘪𝘯𝘵 𝘮𝘦𝘥𝘪𝘢 𝘪𝘯 𝘤𝘰𝘭𝘭𝘢𝘣𝘰𝘳𝘢𝘵𝘪𝘰𝘯 𝘸𝘪𝘵𝘩 𝘵𝘩𝘦 𝘈𝘝𝘗 𝘰𝘧 𝘖𝘱𝘦𝘳𝘢𝘵𝘪𝘰𝘯𝘴 𝘢𝘯𝘥 𝘴𝘦𝘯𝘪𝘰𝘳 𝘭𝘦𝘢𝘥𝘦𝘳𝘴𝘩𝘪𝘱 𝘰𝘧 𝘵𝘩𝘦 𝘰𝘳𝘨𝘢𝘯𝘪𝘻𝘢𝘵𝘪𝘰𝘯.✅Successfully tap into new opportunities and drive product implementation and enterprise planning, functioning as strategic business leader for $1.3B organization with more than 2,700 employees.✅Identified and implemented merger / acquisition synergies which directly contributed to a company-wide cost savings of $6M.✅Assembled a proof-of-concept billing and receivables application for an overseas acquisition of 100k clients.✅Deployed a new billing platform servicing 130k clients and $30M in monthly revenue; assembled and delivered the associated training.✅Aided in the launch of a PayFac program currently servicing over 3,800 merchants.✅Facilitated the onboarding of a 3rd party billing and account receivable system supporting 25k clients and $8M in monthly revenue.✅Coordinated with numerous vendors for payment processing and billing including Adyen, Amdocs, Braintree, Ethoca, Excela, Paymentech, Verifi and Wells Fargo,✅Partnered with internal and external resources to execute a total redesign of and transition to Salesforce Service Cloud – Lightning experience; increased adoption by 300 users.✅Serve as a trusted advisor and internal Subject Matter Expert (SME) for a Salesforce Service Cloud community of 500 internal users, reinforcing the business value of the platform by using its capabilities to solve business challenges and meet objectives.✅Coach, develop and mentor a team of on-site and remote managers and business analysts, unify team actions and develop future leaders through 1:1 and group trainings.

Dfw Airport, Texas, United States

𝘐𝘯𝘧𝘰𝘳𝘮𝘦𝘥, 𝘦𝘹𝘦𝘤𝘶𝘵𝘦𝘥, 𝘢𝘯𝘥 𝘨𝘶𝘪𝘥𝘦𝘥 𝘵𝘩𝘦 𝘥𝘦𝘭𝘪𝘷𝘦𝘳𝘺 𝘰𝘧 𝘮𝘶𝘭𝘵𝘪𝘱𝘭𝘦 𝘴𝘺𝘴𝘵𝘦𝘮𝘴 𝘤𝘰𝘯𝘴𝘰𝘭𝘪𝘥𝘢𝘵𝘪𝘰𝘯𝘴. 𝘚𝘦𝘳𝘷𝘦𝘥 𝘢𝘴 𝘢 𝘭𝘪𝘢𝘪𝘴𝘰𝘯 𝘵𝘰 𝘢𝘭𝘪𝘨𝘯 𝘵𝘩𝘦 𝘦𝘧𝘧𝘰𝘳𝘵𝘴 𝘰𝘧 𝘢𝘭𝘭 𝘴𝘵𝘢𝘬𝘦𝘩𝘰𝘭𝘥𝘦𝘳𝘴, 𝘢𝘯𝘥 𝘥𝘳𝘰𝘷𝘦 𝘵𝘩𝘦 𝘪𝘮𝘱𝘭𝘦𝘮𝘦𝘯𝘵𝘢𝘵𝘪𝘰𝘯 𝘰𝘧 𝘮𝘦𝘳𝘨𝘦𝘳 / 𝘢𝘤𝘲𝘶𝘪𝘴𝘪𝘵𝘪𝘰𝘯 𝘴𝘺𝘯𝘦𝘳𝘨𝘪𝘦𝘴 𝘵𝘩𝘢𝘵 𝘳𝘦𝘴𝘶𝘭𝘵𝘦𝘥 𝘪𝘯 $800𝘒 𝘪𝘯 𝘤𝘰𝘴𝘵 𝘴𝘢𝘷𝘪𝘯𝘨𝘴.✅Led short and long-term strategy development for profitable business growth, partnering with senior leadership, cross-functional teams, and matrix manager teams to establish performance benchmarks.✅Delivered multiple system consolidations involving 500K+ clients that successfully reduced expenses and achieved EBITDA targets; provided regular updates to stakeholders, Directors, VPs and C-level executives.✅Facilitated the onboarding of the 3rd party billing and accounts receivable system utilizing Recurly and Braintree for 25k clients and $8M in monthly revenue.✅Led the design, development, and roll out of a predictive model related to collection fees that saved the company $1M annually.✅Independently oversaw a vendor during the development and delivery of a custom payment application and a custom credit application that combined processed 78k transactions and $46M annually.✅Managed team energy, functioning as a coach and mentor to a team of 18, including business analysts, data scientists, developers and Salesforce experts.

Dfw Airport, Texas, United States

𝘗𝘳𝘰𝘮𝘰𝘵𝘦𝘥 𝘵𝘰 𝘣𝘶𝘪𝘭𝘥 𝘢 𝘩𝘪𝘨𝘩-𝘙𝘖𝘐-𝘷𝘢𝘭𝘶𝘦 𝘣𝘪𝘭𝘭𝘪𝘯𝘨 𝘢𝘯𝘥 𝘳𝘦𝘤𝘦𝘪𝘷𝘢𝘣𝘭𝘦𝘴 𝘮𝘢𝘯𝘢𝘨𝘦𝘮𝘦𝘯𝘵 𝘪𝘯𝘧𝘳𝘢𝘴𝘵𝘳𝘶𝘤𝘵𝘶𝘳𝘦 𝘵𝘩𝘢𝘵 𝘦𝘯𝘢𝘣𝘭𝘦𝘥 𝘵𝘩𝘦 𝘤𝘰𝘮𝘱𝘢𝘯𝘺 𝘵𝘰 𝘦𝘧𝘧𝘦𝘤𝘵𝘪𝘷𝘦𝘭𝘺 𝘦𝘹𝘦𝘤𝘶𝘵𝘦 𝘵𝘩𝘦𝘪𝘳 𝘭𝘰𝘯𝘨 𝘵𝘦𝘳𝘮 𝘣𝘶𝘴𝘪𝘯𝘦𝘴𝘴 𝘥𝘦𝘷𝘦𝘭𝘰𝘱𝘮𝘦𝘯𝘵 𝘢𝘯𝘥 𝘯𝘢𝘵𝘪𝘰𝘯𝘢𝘭 𝘦𝘹𝘱𝘢𝘯𝘴𝘪𝘰𝘯 𝘪𝘯𝘪𝘵𝘪𝘢𝘵𝘪𝘷𝘦𝘴.✅Aided in the configuration and deployment of Salesforce Service Cloud; increased adoption by 120 users.✅Completed annual billing for 500K+ accounts totaling in excess of $2B.✅Responsible for vendor relationships providing printing services and systems development.✅Operated as a technical liaison with DNB, Equifax and Experian.✅Managed a 30-member team of billing personnel and support staff.

Dfw Airport, Texas, United States

𝘌𝘹𝘱𝘢𝘯𝘥𝘦𝘥 𝘵𝘩𝘦 𝘰𝘳𝘨𝘢𝘯𝘪𝘻𝘢𝘵𝘪𝘰𝘯’𝘴 𝘤𝘢𝘱𝘢𝘣𝘪𝘭𝘪𝘵𝘪𝘦𝘴 𝘣𝘺 𝘦𝘯𝘢𝘣𝘭𝘪𝘯𝘨 𝘵𝘩𝘦 𝘰𝘳𝘨𝘢𝘯𝘪𝘻𝘢𝘵𝘪𝘰𝘯 𝘵𝘰 𝘢𝘤𝘩𝘪𝘦𝘷𝘦 𝘵𝘩𝘦𝘪𝘳 𝘴𝘵𝘢𝘵𝘦𝘥 𝘨𝘰𝘢𝘭𝘴 𝘵𝘩𝘳𝘰𝘶𝘨𝘩 𝘳𝘦𝘲𝘶𝘪𝘳𝘦𝘮𝘦𝘯𝘵𝘴 𝘨𝘢𝘵𝘩𝘦𝘳𝘪𝘯𝘨, 𝘶𝘴𝘦𝘳 𝘢𝘤𝘤𝘦𝘱𝘵𝘢𝘯𝘤𝘦 𝘵𝘦𝘴𝘵𝘪𝘯𝘨, 𝘢𝘯𝘥 𝘱𝘰𝘴𝘵-𝘱𝘳𝘰𝘥𝘶𝘤𝘵𝘪𝘰𝘯 𝘴𝘶𝘱𝘱𝘰𝘳𝘵.✅Partnered with various teams and collaborated on practices and procedures to effectively escalate and resolve issues as well as implement risk mitigation plans.✅Operated as the technical liaison with banks, lockbox vendors and credit card processors including Chase Paymentech, Excela and JP Morgan Chase✅Leveraged existing relationships with technical and functional stakeholders to increase knowledge of business concepts.✅Established a partnership with the Product, Marketing, Sales, Service, and Support teams to effectively network and achieve the department objectives.✅Requirements gathering and cross-functional user acceptance testing in both Agile and Waterfall environments.

Dfw Airport, Texas, United States

𝘙𝘦𝘥𝘶𝘤𝘦𝘥 𝘤𝘰𝘴𝘵𝘴, 𝘪𝘯𝘤𝘳𝘦𝘢𝘴𝘦𝘥 𝘦𝘧𝘧𝘪𝘤𝘪𝘦𝘯𝘤𝘺 𝘢𝘯𝘥 𝘥𝘳𝘰𝘷𝘦 𝘵𝘩𝘦 𝘢𝘥𝘰𝘱𝘵𝘪𝘰𝘯 𝘰𝘧 𝘯𝘦𝘸 𝘱𝘳𝘢𝘤𝘵𝘪𝘤𝘦𝘴 𝘵𝘩𝘳𝘰𝘶𝘨𝘩 𝘵𝘩𝘦 𝘦𝘹𝘦𝘤𝘶𝘵𝘪𝘰𝘯 𝘰𝘧 𝘰𝘱𝘦𝘳𝘢𝘵𝘪𝘰𝘯𝘢𝘭 𝘮𝘰𝘯𝘪𝘵𝘰𝘳𝘪𝘯𝘨 𝘢𝘯𝘥 𝘢𝘯𝘢𝘭𝘺𝘴𝘪𝘴 𝘵𝘩𝘢𝘵 𝘢𝘨𝘨𝘳𝘦𝘨𝘢𝘵𝘦𝘥, 𝘷𝘢𝘭𝘪𝘥𝘢𝘵𝘦𝘥 𝘢𝘯𝘥 𝘢𝘯𝘢𝘭𝘺𝘻𝘦𝘥 𝘥𝘪𝘧𝘧𝘦𝘳𝘦𝘯𝘵 𝘢𝘴𝘱𝘦𝘤𝘵𝘴 𝘰𝘧 𝘵𝘩𝘦 𝘉𝘪𝘭𝘭𝘪𝘯𝘨 𝘰𝘱𝘦𝘳𝘢𝘵𝘪𝘰𝘯 𝘧𝘰𝘳 𝘵𝘳𝘦𝘯𝘥𝘪𝘯𝘨, 𝘷𝘢𝘳𝘪𝘢𝘯𝘤𝘦 𝘢𝘯𝘥 a𝘥-𝘏𝘰𝘤 𝘳𝘦𝘷𝘪𝘦𝘸 𝘵𝘰 𝘪𝘮𝘱𝘳𝘰𝘷𝘦 𝘣𝘶𝘴𝘪𝘯𝘦𝘴𝘴 𝘰𝘶𝘵𝘤𝘰𝘮𝘦𝘴.✅Assisted the department to realize business goals by defining and deploying the billing and payment modules for an enterprise-wide CRM application provided by Amdocs.✅Defined and implemented operational and SOX controls. ✅Established a reputation as a trusted advisor on billing operations by maintaining internal customer satisfaction levels through quick response times and adherence to SLAs.✅Built relationships with stakeholders to gain an understanding of typical business challenges.

Master Of Accounting & Finance Management, Fraud

Bachelor Of Science, Business Administration