Charles Kell Email & Phone Number

Tomball, Tx, Us

Tomball, Tx, Us

Houston, Texas, United States

Responsible for supervising the appointment scheduling employees to raise the quality of the workforce and increase schedulingknowledge, skills, and efficiency by delivering developmental strategies and initiatives· Serves as an escalation point for both internal and external issues. Coordinates and supervises the daily activities of production staff whoperform tasks in the same function. Sets priorities for the team. Assigns tasks and checks work at regular intervals. Create… Show more Responsible for supervising the appointment scheduling employees to raise the quality of the workforce and increase schedulingknowledge, skills, and efficiency by delivering developmental strategies and initiatives· Serves as an escalation point for both internal and external issues. Coordinates and supervises the daily activities of production staff whoperform tasks in the same function. Sets priorities for the team. Assigns tasks and checks work at regular intervals. Create, develop, andimplement scheduling strategies to increase productivity and accuracy.· Create and conduct training for the scheduling workstream and ensures quality standards are met. Show less

United States

Responsible for working directly supervising the Customer Technical Support (IP) employees to raise the quality of the workforce and increase high-speed internet knowledge, skills and efficiency by delivering developmental strategies and initiatives that support the Customer Technical Support (IP) team. This is achieved by providing leadership and direction to call center agents, monitoring reporting for KPIs, working closely with the Learning Nucleus to onboard new agents, the quality… Show more Responsible for working directly supervising the Customer Technical Support (IP) employees to raise the quality of the workforce and increase high-speed internet knowledge, skills and efficiency by delivering developmental strategies and initiatives that support the Customer Technical Support (IP) team. This is achieved by providing leadership and direction to call center agents, monitoring reporting for KPIs, working closely with the Learning Nucleus to onboard new agents, the quality team(call monitoring and evaluation), and liaising with clients. Serves as an escalation point for both internal and external issues. Ensures adherence to the Comcast Quality Experience (CQE). Coordinates and supervises the daily activities of business support, technical or production staff who perform tasks in the same function. Sets priorities for the team. Assigns tasks and checks work at regular intervals. Show less

St. Paul, Mn

Responsible for providing support and facilitating interactions with our residential customers regarding billing, repair and retention. Acts as a primary point of contact for the customer, taking ownership of customer interactions cross-functionally through to completion. Establishes and maintains positive, productive and trusting relationships with customers to foster long-term loyalty and complete satisfaction, upholding Comcast's commitment to the customer experience through our Operating… Show more Responsible for providing support and facilitating interactions with our residential customers regarding billing, repair and retention. Acts as a primary point of contact for the customer, taking ownership of customer interactions cross-functionally through to completion. Establishes and maintains positive, productive and trusting relationships with customers to foster long-term loyalty and complete satisfaction, upholding Comcast's commitment to the customer experience through our Operating Principles, Net Promoter Score (NPS), Voice of the Customer (VOC) surveys and the Comcast Customer Guarantee. Effectively uses systems and advanced tools to accurately and confidently handle customer inquiries for company products. Show less

Greater Atlanta Area

The UPS Store Franchise business Coach (FBC) Contractor is responsible for supporting The UPS Stores and Franchisees to ensure compliance, store performance, and profitability.

Develop an existing franchise to increase profit for my store and the entire UPS Storenetwork.