Charles Keys Email & Phone Number

Dallas, Texas, United States

I worked as a Desktop Support Analyst. I prepared new hire computers for on/off boarding processesVerfied, audio/visual was functioning properly for TEAMS meeting every morningImaged and deployed machines, resolved incidents/requestProvided remote/deskside support and data migrations

Dallas, Texas, United States

• Performed approved installation, staging functions in preparation for Pyxis Medstation/Anesthesia ES systemAssist with the “go-lives”, on a wide variety of peripheral equipment and prescription distribution hardware
• Provided incident management tracking, using Service Now, perform QA checklist on all equipment
• Synced devices with hospital servers, joined devices to hospital domain, installed hotfixes/updates/antivirus
• National Project Team member, position required 100% travel to branch locations nation wide
• Communicated extensively w/project managers, pharmacy directors and other subject matter experts

Irving, Texas, United States

• Provided onsite and remote technical assistance which included installs, upgrades, (install, moves, add, changes)
• Traveled to branch locations to deploy Ring Central/Plantronics softphones and perform onsite analysis
• Deployed Office 365 provided hardware/software, printer/phone support and account administration
• Resolved user’s walkup issues, responded to tickets using Bossdesk and provided phone and email support
• Prepared laptops for the on-boarding processes also performed backups and restores
• Install, maintain and install desktop/notebook configuration, perform maintenance and repair services

Plano, Texas, United States

• Provided remote support for wireless networks, desktops/laptops, printers, copiers, scanners and phones
• Ensure timely response to all service desk calls, from software/web applications, network and telecom issues
• Review existing user profiles to determine whether user has appropriate access and permissions
• Provided electronic media records support, resolve/close incidents, open request in Service Now
• Resolved IT related issues involving application operations, connectivity, network and security issues

Irving, Texas, United States

• Image, configure and deployed computers from Windows 7 to Windows 10
• Performed configuration, refresh upgrades and problem diagnosis for the desktop environment
• Added users to Active Directory and computers to the domain
• Performed all inventory, decommission, data migration and deployment functions

Plano, Texas, United States

• Provisioned new users into perspective modules and containers in Active Directory
• Provided Meditech, ECW remote technical support to medical community via phone, e-mail and remoting tools
• Monitored system/application processes for performance, problem alerts and implement known solutions
• Created incident problem tickets in Remedy, strived to meet SLA agreements and first call resolution

Decatur, Alabama, United States

• Technical architecture & infrastructure team member, analyzed/resolved end-user tickets
• Use remote control tools to assist off-site user as necessary
• Provided training and support to the user community and technical team w/a smile 🙂
• Looked for emerging patterns, identified, researched and resolved trouble issues

• Coordinated equipment/activities on building projects for Charles Haley owner/5x NFL Superbowl Champion
• Provided home/office support, installation and maintenance of hardware/software
• Monitored project progress, proactively worked with and supervised contracted vendors

Irving, Texas, United States

• Learned that simple answers were not my friend, learned how to “embrace complexity”.
• Active Directory tasks such as account creation/deletion, password reset, unlock user accounts
• Worked on cross functional U.S. & Korean teams, setup on-boarding for new hires, managed group policies

Dallas, Texas, United States

• Ongoing efforts to identify single points of infrastructure failure in a “mission-critical” environment
• Provided phone, field and deskside solutions, to doctors, nurses, and hospital administrative staff
• Performed initial imaging, deployments, computer setups, troubleshooting, installs, move/adds, break/fixes

Networking Technologies Program

Business Computers, B

Activities and Societies: Tennis, Basketball, Ping-Pong, Chess, Jogging While in school, I was asked to relocated to Texas with Northern.

Networking Technologies, Completed The Program Successfully

Activities and Societies: Basketball, Tennis , Jogging The Networking Technologies Program was a Microsoft program that required you to.

Business Information Systems