Charles Kieng Lao Email and Phone Number
Charles Kieng Lao work email
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Charles Kieng Lao personal email
Goal-oriented professional with extensive experience in requirements gathering, risk mitigation, troubleshooting, process improvements, quality assurance, and testing. Self-driven, hands-on professional working with cross-functional world-wide teams to ensure deliverables are completed on time within high pressure, fast-paced environments. Innovative professional with the proven ability to plan, manage, and execute carrier product launches from conception to post-production-launch, ensuring adherence with all technical specifications and regulatory certifications. As a Product Manager, I am engaged in product portfolio & roadmap planning, product ranging, consumer experiences feature designing, requirements scoping, sprint planning, validating feature scopes, competitive product evaluations, consumer research, trends and product launch strategy planning.Areas of Expertise:Program ManagementProcess ImprovementsQuality AssuranceCarrier ProcessesCross-functional/Worldwide TeamsProduct Cycles End-to-EndTesting & IntegrationProduct LaunchesSoftware Deployment
Hmd Global
View- Website:
- hmdglobal.com
- Employees:
- 1018
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Technical Account ManagerHmd Global Apr 2021 - Present
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Software Product ManagerMotorola Mobility (A Lenovo Company) Jul 2017 - Jul 2020Self-driven, hands-on leader with a strong engineering background and expertise in executing Flagship and Value segment product launches from conception through production. Efficiently collaborates with global cross-functional teams in Agile fast paced environments. Excels at analyzing requirements, determining best technical solutions and successfully negotiating with customers to accept and launch. Known for great listening and customer relationship building skills to drive strategy and exceed expectations. -
Sr. Technical Account ManagerHuawei Device Usa May 2011 - Mar 2017Rolling Meadows, Il• Spearheaded the launch of first Huawei Devices for US Cellular and TracFone Mobile Virtual Network Operator (MVNO) on time, doubling the amount of sales forecasted due to the quality of the product.• Evaluated customer requirements in collaboration with the product development and carrier account teams. • Drove the launch of more than 15 devices for a key MVNO customer (TracFone) in North America.• Delivered technical support and issue resolution for MVNO product launches.• Partnered with Google teams to deliver carrier specific features and certifications. • Managed and oversaw all technical specifications and regulatory certifications for carrier lab conformance (3G/4G/LTE) requirements.• Established a test strategy and automation to ensure robustness and stability of the product.• Presented lessons learned to internal teams to proactively address and correct technical issues.• Achieved a recognition award for the first handset to US Cellular and TracFone as Technical Account Manager from the President of Huawei Device. • Excellent Team Performance Award (2011).• Breakthrough Award (2011).• Team Gold Medal Award (2012).
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Test Architecture Android PlatformMotorola Jun 2009 - May 2011Libertyville, Il• Established testing strategies, architectures, plans, and automation scripts for Android platform features.• Implemented feature test cases, examined failures, and collaborated with developers to resolve failure cases in a timely manner.• Conducted functional, stability, performance, memory, and stress testing.• Developed multimedia feature test cases for 8MP/5MP cameras, and advanced camera features, audio/video codec, media players, streaming, displays, graphics, HD support for HDMI output.• Demonstrated extensive experience in project and program management.
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End-To-End Product Integration Lead, Cdma (Verizon) And 3GsmMotorola Mobile Devices Jun 2008 - Jan 2009Libertyville, Il• Worked with cross-functional teams to implement key product features.• Established factory requirements and implemented software releases.• Performed root-cause analysis on failed test causes.
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Software Product Integration Manager, Cdma (Verizon) 3Gsm (Docomo), And Voip/Iptv (Neuf)Motorola Mobile Devices Mar 2004 - Jun 2008Libertyville, Il• Directed the integration of multiple products concurrently throughout product life cycle. • Evaluated carrier requirements, coordinating with hardware and technical marketing teams to establish integrated product feature sets. • Ensured on-time delivery (OTD) by developing integrated program schedules in adherence to project plans.• Established mitigation plans to reduce or eliminate project variances.
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Lead Systems EngineerMotorola Networks, Arlington Heights Jul 1994 - Mar 2004Arlington Heights, Il• Automated the installation procedure by creating award-winning scripts in Perl and Tool Command Language (TCL).• Mentored and coached engineers worldwide to overcome Centralize Base Station Controller (CBSC) deployment processes.• Ensured seamless deployment of Electronic Mobile Exchange (EMX)/CBSC software upgrades by managing resources and providing technical leadership to five direct report engineers.• Directed the team on 200+ EMX software upgrades globally without unexpected outages or back-outs, which provided customers with confidence. Subsequently handpicked for high risk project upgrades.• Managed daily operations for a team of engineers to support global EMX software deployment during the Y2K project.
Charles Kieng Lao Skills
Charles Kieng Lao Education Details
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Electrical And Electronics Engineering
Frequently Asked Questions about Charles Kieng Lao
What company does Charles Kieng Lao work for?
Charles Kieng Lao works for Hmd Global
What is Charles Kieng Lao's role at the current company?
Charles Kieng Lao's current role is TECHNICAL ACCOUNT MANAGER.
What is Charles Kieng Lao's email address?
Charles Kieng Lao's email address is k.****@****ast.net
What schools did Charles Kieng Lao attend?
Charles Kieng Lao attended Illinois Institute Of Technology.
What skills is Charles Kieng Lao known for?
Charles Kieng Lao has skills like Testing, Integration, Clearcase, Software Project Management, Perl, Embedded Software, Quality Assurance, Linux, Unix, Software Development, C++, Gsm.
Who are Charles Kieng Lao's colleagues?
Charles Kieng Lao's colleagues are Hayley Dodd, Shailendra Singh, Muhammad Nasir, S.mustafa Fadhul, Srijan Bhatia, Syed Irfan Ul Haq, Vaishali Barot.
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