Charles Kieng Lao Email & Phone Number

Self-driven, hands-on leader with a strong engineering background and expertise in executing Flagship and Value segment product launches from conception through production. Efficiently collaborates with global cross-functional teams in Agile fast paced environments. Excels at analyzing requirements, determining best technical solutions and successfully negotiating with customers to accept and launch. Known for great listening and customer relationship building skills to drive strategy and exceed expectations.

Rolling Meadows, Il

• Spearheaded the launch of first Huawei Devices for US Cellular and TracFone Mobile Virtual Network Operator (MVNO) on time, doubling the amount of sales forecasted due to the quality of the product.• Evaluated customer requirements in collaboration with the product development and carrier account teams. • Drove the launch of more than 15 devices for a key MVNO customer (TracFone) in North America.• Delivered technical support and issue resolution for MVNO product launches.• Partnered with Google teams to deliver carrier specific features and certifications. • Managed and oversaw all technical specifications and regulatory certifications for carrier lab conformance (3G/4G/LTE) requirements.• Established a test strategy and automation to ensure robustness and stability of the product.• Presented lessons learned to internal teams to proactively address and correct technical issues.• Achieved a recognition award for the first handset to US Cellular and TracFone as Technical Account Manager from the President of Huawei Device. • Excellent Team Performance Award (2011).• Breakthrough Award (2011).• Team Gold Medal Award (2012).

Libertyville, Il

• Established testing strategies, architectures, plans, and automation scripts for Android platform features.• Implemented feature test cases, examined failures, and collaborated with developers to resolve failure cases in a timely manner.• Conducted functional, stability, performance, memory, and stress testing.• Developed multimedia feature test cases for 8MP/5MP cameras, and advanced camera features, audio/video codec, media players, streaming, displays, graphics, HD support for HDMI output.• Demonstrated extensive experience in project and program management.

Libertyville, Il

• Worked with cross-functional teams to implement key product features.• Established factory requirements and implemented software releases.• Performed root-cause analysis on failed test causes.

Libertyville, Il

• Directed the integration of multiple products concurrently throughout product life cycle. • Evaluated carrier requirements, coordinating with hardware and technical marketing teams to establish integrated product feature sets. • Ensured on-time delivery (OTD) by developing integrated program schedules in adherence to project plans.• Established mitigation plans to reduce or eliminate project variances.

Arlington Heights, Il

• Automated the installation procedure by creating award-winning scripts in Perl and Tool Command Language (TCL).• Mentored and coached engineers worldwide to overcome Centralize Base Station Controller (CBSC) deployment processes.• Ensured seamless deployment of Electronic Mobile Exchange (EMX)/CBSC software upgrades by managing resources and providing technical leadership to five direct report engineers.• Directed the team on 200+ EMX software upgrades globally without unexpected outages or back-outs, which provided customers with confidence. Subsequently handpicked for high risk project upgrades.• Managed daily operations for a team of engineers to support global EMX software deployment during the Y2K project.