• SYSPRO ERP Management & process enhancement• Error / Bug Management - Identifying and correcting system errors, determining system bugs and following up with the development team for a fix• SYSPRO setup and GL Integration – Perform system setup procedures for; AR, AP, GL, CB, WIP, Inventory, BOM SYSPRO modules and general SYSPRO setup• Managed backup, security and user help systems.• Developed and interpreted organizational goals, policies and procedures.• Evaluated organization's technology use and needs and recommended improvements to hardware and software.• Approved all systems charts and programs prior to implementation.• Developed computer information resources, providing for data security and control, strategic computing and disaster recovery.• Stayed abreast of advances in technology.• Consulted with users, management, vendors and technicians to assess computing needs and system requirements.• Planned to plan and coordinate project activity.• Controlled operational budget and expenditures.• Prepared and reviewed operational reports and project progress reports.• Provided users with technical support for computer problems.• Evaluated data processing proposals to assess project feasibility and requirements.• Analyzed workflow, established priorities, developed standards and set deadlines.• Lead in ICT Infrastructure development by ensuring all firmware/hardware is up to date• Ensure System Uptime at all times and setup redundant systems to reduce downtimes• Provide IT solutions to business needs by Identifying opportunities to improve business operations using IT as a tool by interacting with users and understanding their needs.

• Performed security analyses of developed and packaged software components.• Documented design specifications and installation instructions for company-wide use.• Tested and verified software patches to restore or enhance system performance.• Advised clients on security and risk mitigation for current technical setups.• Communicated with staff and clients to understand specific system requirements.• Investigated system component suitability for specified purposes and made recommendations regarding component use.• Spearheaded system and network analysis to uncover and mitigate security risks and performance issues.• Defined and analyzed objectives, scope, issues and organizational impact of information systems.• Conducted hardware and software tests.• Monitored system operation to detect potential problems.• Evaluated existing systems to determine effectiveness and suggested changes to meet organizational requirements.• Selected hardware and software components required to meet user needs.• Trained users in system operation and basic maintenance.• Established and documented standards to comply with operational and quality requirements.• Configured servers to meet functional specifications.• Oversaw software and hardware installations and updates.

• Recommended changes to improve systems and network configurations and determine hardware and software requirements related to such changes.• Maintained logs related to network functions, as well as maintenance and repair records.• Maintained and administered computer networks and related computing environments.• Configured email applications or virus protection software.• Performed routine network startup and shutdown procedures and maintained control records.• Loaded data and installed software and peripherals.• Monitored network performance to determine whether adjustments needed to be made and to determine where changes needed to be made in future.• Conferred with network users to resolve existing system problems.• Coordinated with vendors and company personnel to facilitate purchases.• Operated master console to monitor performance of computer systems and networks and to coordinate computer network access and use.• Analyzed equipment performance records to determine need for repair and replacement.• Gathered data pertaining to customer needs to identify, predict, interpret and evaluate system and network requirements.• Performed data backups and disaster recovery operations.• Tested computer hardware, networking software and operating system software.• Planned and implemented network security measures to protect data, software and hardware.• Train people in computer system use.• Diagnosed, troubleshooted and resolved hardware, software and other network and system problems.• Maintained inventory of parts for emergency repairs.• Provided technical support for voice services and equipment, such as private branch exchange, voice mail system and telecom system.

• Identified gaps across projects and strategies and recommended resolution methods.• Worked with key stakeholders to develop clear understanding of business needs.• Defined project goals, aligning with strategic objectives.• Applied project management tools and techniques, driving project-related change management.• Managed inter-project dependencies and risks to create successful outcomes.• Collaborated across teams to define goals and commitment to timelines and deliverables.• Managed multiple stakeholders, aligning common goals and communicating risks.• Devised plans and schedules for concurrent projects to meet established deadlines.• Assigned tasks to appropriate resources within company.• Developed relationships with appropriate client stakeholders.• Organized and led kickoff and status meetings to communicate project expectations prior to project execution.• Led meetings to detail project milestones, brainstorm ideas and determine appropriate techniques to manage tasks.• Prepared line for startup and assisted with equipment changeovers.• Recommended improvements to established business processes, enabling better project turnaround timeframes.• Developed presentations to communicate project status to stakeholders.• Traveled to customer sites to keep projects on schedule while maintaining high quality.• Performed quality assurance on deliverables to adhere to client objectives and inputs.• Reviewed and assessed incoming project requests, determining content support.• Provided clear direction to internal teams, setting expectations and due dates for deliverables.

• User training on the company authorized application software;• Provide ICT Technical support on Beta healthcare end users • Enhancing and monitoring for the ICT policies as laid out • Administration of Active Directory objects Responsible for proactive monitoring the network setup consisting of Microsoft Windows 2003 Servers in Active Directory network.• 1st Level support for Windows 2003 Server Domain, Active directory, DNS, DHCP services• 1st Level support for DNS and Zimbra messaging running on MAC OSX based• Administration of Tally ERP 9 Accounting software• Managing onsite Antivirus software and monitoring daily updates and roll out to the clients.• Network administrative Support on Local Area Network for 60 Users• Monitoring of WIMAX Internet link for optimal connectivity;• Advising on the acquisition of ICT hardware and software;• Managing of the Company Telecommunication services including programming and Management of the PABX (KX-TD1232)• Remote user and administrative support for Beta Healthcare Uganda office distribution office• Managing and administration of the company time & attendance system• Updating on Beta & Shelys websites build on Joomla• Managing and supporting Exchange 2003 messaging system and outlook for end users• Managing and supporting all ICT related calls both for Beta Healthcare Kenya and Uganda offices

• Configuration of Cisco Routers & Switches before they are deployed to the customers.• Attending to clients calls as raised through the help desk.• Establishing, configuring and testing of Local Area Network terminals;• Carrying out structured cabling for the company’s clientele.• Software installation; Microsoft office suite, Acrobat PC suite and any other dependable software.• Preventive Maintenance on PC’s, Servers and Network Hardware for the firms clientele

• Establishing, configuring and testing of Local Area Network terminals.• Software installation.• Preventive Maintenance on the firms PC’S, Servers and Network Hardware;• User support.

• Establishing, configuring and testing of Local Area Network terminals;• Software installation.• Preventive Maintenance on the firms PC’S, Servers and Network Hardware;• User support. • Training – Assisting Diploma students in their Programming Project