Charles Kimber Email and Phone Number

• Generated summary reports and reviewed contract coverage terms, disseminating information to customers and relaying repair/replacement options.• Select Accomplishments:• Assist and monitor Quality Assurance grading and performance.• Accurately verifying data and rectifying possible errors when necessary• Act as a liaison for representatives of third parties and assist the call center personnel with escalations.• Assist with the development of updates or modules for new features and/or training.• Audit, monitor, and examine corporate statistics as well as consumer feedback.• Scan and provide documents for financial advice interaction.• Participated in regular meetings with management to assess and address issues and identify and implement improvements.• Conducted detailed analysis on key trends and findings to summarize findings for leadership.e agents with building their portfolios.

Administered insurance billing and processing functions for medical claims to enable better outcomes for patients and providers.Select Accomplishments:• Minimized unpaid accounts by investigating past due invoices, reviewing claims, and resolving billing discrepancies. • Processed and posted co-insurance and deductible premiums as well as any provider write-offs.• Employed collection and negotiation strategies to reduce the organization’s accounts receivable metrics. • Ensured compliance with privacy laws and HIPAA regulations, protecting the confidentiality of member interactions and documentation.• Improving the care for providers by facilitating evidence-based decision-making and quality reporting while reducing administrative burdens and cost.

Consulted with customers to drive business development and client retention initiatives for DirecTV services.Select Accomplishments:• Identified technical issues by inspecting and troubleshooting equipment, restoring devices to functioning order.• Communicated with customers about invoices, resolving billing discrepancies and ensuring complete satisfaction with services.• Closed 10 to 15 sales per day using advanced sales tactics.• Answered calls from existing and prospective clients to provide the best solution possible.• Matched customers with products based on their needs and desires.