Everything needed to keep IT and product development running at a small company delivering enterprise legal software to a performance, security, and quality conscious market.Manage Engineering resources through a transition away from consulting work to full time product development. Focus on refining processes, tools, and solutions for our small teams to deliver faster and more predictably. Reorganizing and rebuilding teams coming back together during challenging times.Manage IT resources and company expectations during an information security push for certification with the particular challenges software engineering and new remote work trends bring to the table.

Product Manager for our flagship product line, Blackout. I work with all of our teams to deliver customer value. My responsibilities include researching our market and customer needs, building consensus on solutions, eliminating inefficiencies and roadblocks, and communicating the value to our teams and customers. This requires knowing the legal and legal technology industries, listening to our customers and stakeholders, communicating effectively with several different audiences, and learning fast to fill the gaps and keep everyone on track.

Achievements included revamping the interview processes to hire the right employees, pioneering new on-boarding processes to properly introduced new employees to our company, creating a collaborative and cohesive environment for engineers that worked on a wide array of different projects, and implementing modern HR practices such as continuous performance monitoring. One success indicator for these changes was a further lowering of our yearly engineering turnover rate from 13% to 5%.

Responsibilities included gathering requirements, designing solutions, implementing best practices, and troubleshoot technical, process, and personnel problems of all sorts in order to deliver the highest quality solutions and build a first class engineering team.

Accountable for technical implementation decisions as well as mentoring and leading other developers in building a hosted sales enablement and knowledge management solution using VB, C#, ASP.NET, AJAX and Microsoft SQL Server.

Provide expertise as a requirements analyst and software developer implementing e-commerce and medical solutions in VB.NET, C#.NET, ASP.NET, Sql Server and other Microsoft and internet technologies.

Create e-commerce and public facing corporate web sites using technologies such as ASP.NET, JSP, Flash, MS Commerce Server, MS Sql Server and Oracle 9i.