Charles Kovick Email & Phone Number

Lansing, Michigan Area

Dewpoint – Managed Services Lead July 2017 – PresentLansing, MI- Client Relations Managero Acting IT Director for select Clients that utilize Dewpoint’s Managed Serviceso Client liaison to represent both the client’s required support and Dewpoint’s technical team’s communications- Process Improvemento Implementing Continual Service Improvement (CSI) based on the ITIL modelo Ticket Management and Reportingo Documentation - Dewpoint Managed Services Support o Project Review and work Distributiono New hire candidate Interviews

Ann Arbor Michigan

- Manager of Hosting Operations in the Ann Arbor Command Center April 2013-Present- Continual Service Improvement (CSI) – Meet, plan, and execute Process Improvement strategies with our internal customers and suppliers, monthly organization reporting with metrics for Senior Leadership.- ADP Intern Ambassador - Local Hiring Manager representing ADP at career fairs, interviewing, hiring, career growth- Prior roles with ADP o Weekend Manger o Team Lead o Sr Internet Administrator- Manage daily activities in a 24/7 Operations Command Center support Data Centers in multiple sites and countries.- Collaborate with our Team in Pune India for process improvement, BCP (Business Continuity Planning), workload scheduling- OS Builds for Linux and Windows

Ann Arbor, Mi

Network account management, Active Directory, VMWare, Exchange Administration, Citrix, System Monitoring, Server Hardware Maintenance

Phoenix, Arizona Area

Laptop, Desktop, Server, and Printer support and repair for Clients in the field. Network support for Client offices