Charles Le Email & Phone Number

Duluth, GA, US

New York, NY, US

• Support and development of new reports and manual commission statements for new compensation plans.
• Reviewed and distributed quarterly and yearly incentive compensation reports and payments for global services team of 5000 reps and leaders.
• Partnered with Global Operations, Finance and Accounting teams to generated monthly, quarterly and year end accruals and deferrals for incentive payouts for global service team.
• Development of support materials and data for key meetings and updates with senior leaders.

Dayton, OH, US

• Promoted from Operations Analyst
• Authored operational Revenue/Volume documents, helping senior leadership predict and prepare for forthcoming changes in financesor production.
• Generated ad-hoc reports of findings to help management with making key decisions.
• Point of Contact for data management of metrics, billing queries, and new reporting development and procedures.
• Designed and wrote queries and coding such as VBA and Javascript to extract data to be delivered on several PROs (Project RequestOrders) reporting for clients.
• Created and rollout new productivity database that replaced aging database for the front-end floor team of 100 employees.

Dayton, OH, US

• Employee of the Year: 2018
• Trend analysis for clients and developing staffing models for internal departments.
• Prepared and created new daily strategic trend reports to measure Key Performance Indicators (KPIs) to increase leadership focus andvisibility.
• Performed Time studies for ancillary document procedures to set a standard process and created new KPI standards for optimalefficiency for the department.
• Created and developed internal central productivity and management database replacing three existing databases

Bellevue, WA, US

Nominated for Career Development Program (CDP)LevelUP Magenta Playmaker Career Development CertificationDemonstrated the value of T-Mobile products and services and recommended wireless solutions with regard to price plans, data and other enhanced services, handsets and accessories.

Minato-ku, Tokyo, JP

• Promoted
• Administrated over Salesforce for field sales team and Sales Incentive Platform for Carrier Partner
• Enabled visibility on escalated issues and feedback on CRM to management team and provide quick turnaround for resolutions
• Streamlined and provided resolution to system escalations from SMARTeam field sales team as well as reward systems used by external carrier based users.
• Managed and provided maintenance support for all software systems and tools used by the SMARTeam field sales team as well national and market specific training and event support.
• Reporting – Consolidated data from Sony Rewards, salesforce.com and competitive pricing and delivered updates and feedback (through Excel and Powerpoint) to management team.

Minato-ku, Tokyo, JP

• Executed product and brand training to the field team consisting of front line sale managers and market development team
• Executed national carrier training at region and store level to groups at events and to call centers for carrier partners such as Verizon and T-Mobile
• Successfully coached field team in achieving 78% penetration rate of all T-Mobile stores reached and trained in 8 months.
• Successfully coached field team in achieving 60% penetration rate of all Verizon stores reached and trained in 1 year.

Bellevue, WA, US

• Demonstrated the value of T-Mobile products and services and recommended wireless solutions with regard to price plans, data and other enhanced services, handsets and accessories.
• Demo Lead and Nokia, Motorola, Windows and Android Ambassador for the store. Blackberry certified. Led sales trainings for sales team on device key selling points and common troubleshooting steps.
• Expanded and assisted with outreach event planning and execution.
• Merchandising lead – executed and managed retail floor set plans and displays

Tokyo, JP

• Sony Ericsson specialist – Expert and lead on Sony Ericsson products and accessories. Recommended wireless solutions to customers.
• Presented Sony products and sold customers complete solutions from Sony.
• Nominated Boom MVP of the month based on monthly sales and metrics
• Certified in Intel products and Microsoft products.

Leusden, NL

• STARS Intern 3rd Year – GameTap Marketing
• Learned about the aspects of marketing and the GameTap product
• Quality-control and maintained the content on the GameTap website
• Created and managed database of all the available GameTap collateral on the ad serverSTARS Intern 2nd Year – Turner Trade Group/Insider’s Advantage
• Learned about the purpose and the marketing attributes of the Turner Trade Group
• Conducted and organized promotional and outreach events for clients such as Cingular Wireless

Pittsburgh, PA, US

• Assisted customers with their purchases; “upselled” to accessories to create the perfect ensemble.
• Arranged the floor displays for encourage sales traffic into business.