Charles Le Email & Phone Number

Duluth, Ga, Us

New York, Ny, Us

Support and development of new reports and manual commission statements for new compensation plans. • Reviewed and distributed quarterly and yearly incentive compensation reports and payments for global services team of 5000 reps and leaders. • Partnered with Global Operations, Finance and Accounting teams to generated monthly, quarterly and year end accruals and deferrals for incentive payouts for global service team. • Development of support materials and data for key meetings and updates with senior leaders.

Dayton, Oh, Us

• Promoted from Operations Analyst• Authored operational Revenue/Volume documents, helping senior leadership predict and prepare for forthcoming changes in financesor production.• Generated ad-hoc reports of findings to help management with making key decisions.• Point of Contact for data management of metrics, billing queries, and new reporting development and procedures.• Designed and wrote queries and coding such as VBA and Javascript to extract data to be delivered on several PROs (Project RequestOrders) reporting for clients.• Created and rollout new productivity database that replaced aging database for the front-end floor team of 100 employees.• Provide timelines, specs, and scope for PROs (Project Request Orders) for approval.• Created documents of business requirements, process flows, and automated work flows for new processes and database queries

Dayton, Oh, Us

• Employee of the Year: 2018• Trend analysis for clients and developing staffing models for internal departments.• Prepared and created new daily strategic trend reports to measure Key Performance Indicators (KPIs) to increase leadership focus andvisibility.• Performed Time studies for ancillary document procedures to set a standard process and created new KPI standards for optimalefficiency for the department.• Created and developed internal central productivity and management database replacing three existing databases

Bellevue, Wa, Us

Nominated for Career Development Program (CDP)LevelUP Magenta Playmaker Career Development CertificationDemonstrated the value of T-Mobile products and services and recommended wireless solutions with regard to price plans, data and other enhanced services, handsets and accessories.

Minato-Ku, Tokyo,, Jp

Promoted• Administrated over Salesforce for field sales team and Sales Incentive Platform for Carrier Partner• Enabled visibility on escalated issues and feedback on CRM to management team and provide quick turnaround for resolutions• Streamlined and provided resolution to system escalations from SMARTeam field sales team as well as reward systems used by external carrier based users. • Managed and provided maintenance support for all software systems and tools used by the SMARTeam field sales team as well national and market specific training and event support.• Reporting – Consolidated data from Sony Rewards, salesforce.com and competitive pricing and delivered updates and feedback (through Excel and Powerpoint) to management team.• Successfully rolled out sales incentive program for Carrier partner and grew active user base by 400% in 6 months since launched

Minato-Ku, Tokyo,, Jp

• Executed product and brand training to the field team consisting of front line sale managers and market development team• Executed national carrier training at region and store level to groups at events and to call centers for carrier partners such as Verizon and T-Mobile • Successfully coached field team in achieving 78% penetration rate of all T-Mobile stores reached and trained in 8 months. • Successfully coached field team in achieving 60% penetration rate of all Verizon stores reached and trained in 1 year.

Bellevue, Wa, Us

• Demonstrated the value of T-Mobile products and services and recommended wireless solutions with regard to price plans, data and other enhanced services, handsets and accessories.• Demo Lead and Nokia, Motorola, Windows and Android Ambassador for the store. Blackberry certified. Led sales trainings for sales team on device key selling points and common troubleshooting steps.• Expanded and assisted with outreach event planning and execution. • Merchandising lead – executed and managed retail floor set plans and displays

Tokyo, Jp

• Sony Ericsson specialist – Expert and lead on Sony Ericsson products and accessories. Recommended wireless solutions to customers.• Presented Sony products and sold customers complete solutions from Sony.• Nominated Boom MVP of the month based on monthly sales and metrics• Certified in Intel products and Microsoft products.

Leusden, Nl

STARS Intern 3rd Year – GameTap Marketing• Learned about the aspects of marketing and the GameTap product• Quality-control and maintained the content on the GameTap website• Created and managed database of all the available GameTap collateral on the ad serverSTARS Intern 2nd Year – Turner Trade Group/Insider’s Advantage• Learned about the purpose and the marketing attributes of the Turner Trade Group• Conducted and organized promotional and outreach events for clients such as Cingular Wireless• Researched and called clients to gain background information for potential deals.STARS Intern 1st Year – Credit, Recruiting• Provided credit ratings for other companies and filed credit reports• Offered merit extension on internship and transferred to recruiting department• Produced database tool and reference of former interns and information• Processed and verified Employee Referral Bonus requests

Pittsburgh, Pa, Us

• Assisted customers with their purchases; “upselled” to accessories to create the perfect ensemble.• Arranged the floor displays for encourage sales traffic into business.