Charles L. work email
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Charles L. personal email
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Greetings! I'm Charles, a Customer Success Manager at Selfly Store in Tampere, Finland, where we're revolutionizing retail with IoT-enabled intelligent vending machines. With a passion for technology and a keen interest in cybersecurity, I bridge the gap between cutting-edge solutions and exceptional customer experiences.My diverse background spans customer support, customer success, and various technical roles at global companies like Sonos and Wirepas. These experiences have equipped me with valuable insights into cybersecurity, IoT, and cloud computing. Holding ITIL and CCNA certifications, along with recently acquired certifications in cybersecurity, I bring a multilingual approach to my work, speaking Dutch (native), English fluently, and some German.Key highlights:Expertise in customer success, technical support, and IoT implementationsStrong foundation in cybersecurity, with multiple certificationsMultilingual professional: Fluent in Dutch (native) and English, with elementary GermanAdvocate of data-driven decision-making and the "voice of the customer" approachBeyond my professional role, I'm an avid Python programmer and home automation enthusiast. These personal projects not only fuel my curiosity but also keep me at the forefront of IoT and cybersecurity trends.I'm always eager to connect with like-minded professionals, share insights, and explore new opportunities in the realms of IoT, customer success, and cybersecurity. Whether you're interested in discussing the latest tech trends or exploring potential collaborations, I'm open to virtual or in-person coffee chats. Let's connect and innovate together!
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Support EngineerSelfly Store Aug 2022 - May 2023Tampere, Pirkanmaa, FinlandSelfly Store by Stora Enso is a powerful end-to-end solution for unmanned retail. It combines the traditional retail experience with the latest developments in IoT. -
Service Delivery ManagerSeaber Ltd Dec 2019 - Aug 2022Tampere Area, FinlandSeaber digitalises Planning, Monitoring and Data sharing between ship owners, charterers, port agents, brokers and other stakeholders to improve operational efficiency. We facilitate the work of ship owners and industrial charterers covering the whole process from Planning, Nomination and Post-fixture all the way to closure of Payments. Our platform can be integrated to existing systems for both charterers and ship owners. See more on https://seaber.io -
Field Application EngineerWirepas Sep 2017 - Dec 2019Tampere Area, FinlandWirepas is focused on providing the most reliable, optimized, scalable and easy to use device connectivity for its customers. Wirepas Connectivity is a de-centralized radio communications protocol that can be used in any device, with any radio chip and on any radio band. With Wirepas Connectivity there is no need for traditional repeaters because every wireless device is a smart router of the network. The connected devices form the network - easy as that. Wirepas has its headquarters in Tampere, Finland and offices in Australia, France, Germany, South Korea India,, the UK and the United States. Things connected - Naturally -
Senior Support Engineer / Devops EngineerKadme As Sep 2016 - Sep 2017Stavanger Area, NorwayKadme is a leading provider of Information Management software and services to the oil and gas industry. We have a proven track record in the planning, deployment and management of information systems up to the scale of multi-terabyte National Data Repositories. Inspired by current internet technologies, we deliver modern software solutions for enterprise search and retrieval, knowledge management and workflow integration. -
Technical Account ManagerKadme As - Knowledge And Data Management Expertise Sep 2016 - Sep 2017Stavanger Area, NorwayTechnical Account Manager - SDO (Service Delivery and Operations) Focusing on Technical Pre/Post Sales Support and Product ownership
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Senior Escalation Engineer T3Sonos Apr 2012 - Jun 2016HilversumAt Sonos the Tier 3 is responsible for resolving all escalated product installation and product operational issues for Sonos clientele via the Tier 2 team or Sonos management. Work closely with all internal Sonos organizations including PD, QA, and PM. Provide responsive and competent support to customers in areas of product features, installation, use, and usability for Sonos software/hardware product (s). Responsible for the escalation of technical support for general hardware, software, application, and operating system issues as well as all associated systems and tools required to manage the escalation flow.Responsibilities include:• Lab root-cause activities• SW/HW release management• Training CS teams• Creation of Technical content• Partner support• Respond to requests from Tier 2 to identify, determine, recreate, resolve or escalate issues using existing guidelines and standardized tools• Incident Management of escalated issues from the Tier 2 Tech Support team. -
Senior Support Engineer Sonos EmeaSonos Jun 2008 - Sep 2012HilversumThe Tier 2- Technical Support Engineer is responsible for providing high-level customer service and resolving issues which have been escalated from the Tier 1 team. Provides responsive, competent, and courteous support to customers seeking help with product features, installation, and general use of Sonos software/hardware products. Other responsibilities include publishing information for online self-help and providing support to the online community through forums and social networks
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Support Engineer Sonos EmeaSonos May 2008 - May 2011Technical Support Analyst is responsible for resolving all product installation and product operational issues for Sonos clientele in a help desk setting. Primary responsibility is Incident Management. Provides responsive and competent support to customers in areas of product features, installation, use, and usability for Sonos software/hardware product (s). Provides first tier technical support for general hardware, software, application, and operating system issues.
Charles L. Skills
Frequently Asked Questions about Charles L.
What is Charles L.'s role at the current company?
Charles L.'s current role is Customer Success Manager | IoT Solutions | Cybersecurity Advocate | Driving Innovation in Complex Technical Environments | ex-Sonos, ex-Wirepas.
What is Charles L.'s email address?
Charles L.'s email address is ch****@****ail.com
What are some of Charles L.'s interests?
Charles L. has interest in Linux, Itil, Windows, Windows Phone, Networking, Ccsp, Education, Desktop Support, Wireshark, Science And Technology.
What skills is Charles L. known for?
Charles L. has skills like Tcpdump, Embedded Software, Os X, Social Media, Home Automation, Linux, Consumer Electronics, Computer Hardware, Service Desk, Itil, Debugging, Root Cause Analysis.
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