Charles Lloyd Jones Email & Phone Number

Sydney, New South Wales, Australia

Sydney, Australia

Consulting on all things Retail, Customer Service, Omni Channel Strategies, Stock Management, Leasing, Marketing, Social media, Growth Strategies, Effective use of capital and building your brand.Currently working with a major supplier, clearing excess inventory in the most cost effective way via; Online strategies, existing customers, Warehouse Sales and.

Sydney, Australia

After a break of many years it's back to the books.Completed a Diploma in Business and enjoyed the study so much I have set my sights on a MBA (part time)

Sydney, Australia

Responsible for sales, service and operational management of the largest Retirement Village directory in Australia. Total P&L responsibility for the implementation and running of the Leaders’ Summit 2014, attended by over 230 delegates. Implemented review of the CRM (Customer Relationship Management) system resulting in increased productivity. Liaised with.

Sydney, Australia

Responsible for the total sales and customer experience in NSW/ACTImplemented CRM (Customer Relationship Management) system into business. Grew spare parts businesses by 90% in NSW/ACT and developed seasonal sales plan. Tracked customer orders to sales budget, and ensured deliveries were successfully completed on time.Developed capital expenditure plans.

Sydney, Australia

Assisted my wife to launch a web based niche women’s apparel business run from home.

Designed and developed the Customer Promise charter for the Direct Insurance, bringing all part of the business together to deliver superior customer service; everyday every customer interaction. Ran conference for 450 front line staff and managers to take the message back the 3500 DI staff.

Sydney, Australia

Reduced spending by $40M against the previous year, and assisted in identifying additional $19M in expenses reductions. Delivered key objectives; Wrote and implemented Expenses Guidelines. Resulting in reduced travel expenditure. Reviewed number of corporate cards on issue and spending per card. Identified additional savings of $3.5M p.a. in IT costs by.

Sydney, Australia

Responsible company owned branches trading under the NRMA banner with turnover in excess of $300M. Lifted sales through a focus on service, transaction times, cross sell and up sell activities. Reduced the cost of doing business by; reduction in rents and fit out cost, introduced salary to revenue & turnover measures thereby balancing salary cost.

Sydney, Australia

Responsible for total P&L of Grace Bros 12 stores metropolitan stores. Turnover in excess of $650 million, with a total staff of over 3500. Reduced shrinkage across the stores by 30%, controlled expenses to budget. Implemented the Fully Inter-graded Service and Selling Strategy in NSW, resulting in; improved sales, service and housekeeping and a 50%.

Director and Chief Operating OfficerJoined TVSN prior to the float in August of 1999. Responsible for the television home shopping business with turnover of $12m in 1999 finished year ahead of prospectus targets. Home shopping business achieved budgeted turnover of $19m the following year. Lead the due diligence team in negotiations with Austar.

Director, JOS (Jardine Office Systems) 1997 - 1998Responsible for total P&L of JOSMART, a six store computer specialty retailer. Turnover HK$200 million, sales increased 70% in 1997. Total staff of 58.The Optical Shop 1995 - 1997Responsible for total P&L of Hong Kong’s leading middle/up-market eye wear retailer with 39 stores in Hong Kong, 5 in Singapore.

Kuala Lumpur, Malaysia

General Manager 1994 - 1995Assistant General Manager 1993 - 1994Responsible for Malaysia’s leading up-market department and specialty store group including, merchandising, operations, advertising & marketing, visual merchandising, warehouse and security. Expanded training programs, resulting in the majority of positions being filled internally. Developed.

Sydney, Australia

Store Manager - Chatswood Store 1991 - 1992Store Manager - Bondi Store 1989 - 1991Store Manager - Bankstown Store 1986 - 1989

Education record

Education record