Charles Lodge Email & Phone Number

New York, Ny, Us

New York City Metropolitan Area

Administer machines using JAMF and Filewave MDM'sLog and maintain tickets with ServiceNowProvide support in a mixed environment of Mac, iOS and Windows usersConfigure printers for users and preform basic printer maintenance.Support users remotely and in person desk side and in a walk up help desk environment.Assist with on-boarding new hires by providing hardware and application licensing.Use Active directory to update user passwords and group access

New York City Metropolitan Area

Provided desktop support on-site for WPP, the largest advertising agency group worldwide.Supported users with OKTA MFASupported users using active directory binded accountsProvided support to both PC and Mac users in a walk up tech hub environment.

New York, New York

Deploy and maintain iOS, macOS, and tvOS devices using JAMF MDM Support Today at Apple program equipment, including Savant network-based AV systems and a 35ft video wallMaintained network systems including WiFi access points, Cisco switches, IP phones, printers and cash tills Utilize issue tracking and ticketing systems to prioritize support requestsMaintain technology and product presentation using technical and merchandising principles Operations coordination and team management for new product resetsManage inventory of business critical merchandising suppliesInterface with third-party vendors to schedule and facilitate on-site repairs

Greater New York City Area

At Apple my responsibilities include effectively communicating the values of apple products. I also engage in the training of new and existing employees on technical knowledge, repair procedures, and customer interaction as well as creating documentation and training exercises for learning. I focus on retaining positive relationships between Apple and its customers often engaging with the most upset customers that come in for support. I support conversations between Apple's business team and recommend solutions for companies wishing to grow and looking to better support large numbers of devices.

At Gamestop my responsibilities included receiving and and stocking inventory, opening and closing the store, counting cash drawers, doing inventory control counts, and interacting with customers.

Bachelors, Sociology, Theater

Activities and Societies: Theater production W/ The PPTP(professional company), Student Theater

Bachelor'S Degree, Sociology