Serve as point of contact for multiple states’ Property & Casualty Guaranty Associations. Negotiate and maintain outside vendor contracts and relationships. Maintain billings and collections of policy deductibles. Manage various general functions of a liquidated Property & Casualty insurance carrier. KEY COMPETENCIES: LIQUIDATION/INSOLVENCY, COMMUNICATION, BUSINESS OPERATIONS, REGULATORY COMPLIANCESpearheaded process and procured system for handling 2500+ Proof of Claim for liquidated insurance company● Researched and implemented laws governing insurance company liquidation● Sorted proof of claims and coordinated further handling across 42 different state Guaranty Associations● Coordinated and maintain adequate statutory response to claimantsKEY COMPETENCIES: EMPLOYEE ENGAGEMENT, RESOURCE MANAGEMENT, CREATIVE SOLUTIONS, LOGISTICSFacilitated successful closing of office and transfer of remaining operations from TX to DE● Coordinated reduction of staff and transfer of 10K+ WC & GL claims to various state funds● Managed logistics related to actual closure and relocation of office

Conduct analyses to inform system design. Schedule projects and human resources to meet business needs/goals. Develop various software development documentations and dictate new software wireframe mockups. Plan and execute software training and documentation. Manage client and employee relations. KEY COMPETENCIES: NEGOTIATION, STRATEGIC PLANNING, BUSINESS DEVELOPMENT, PRICING, CONTROLS, CONTRACT ADMINISTRATIONCoordinated and finalized multi-million-dollar contract terms with company’s largest client● Negotiated and finalized contract while incorporating client’s complicated legal requirements● Compared contract to industry norms and recommended changes to both parties’ satisfaction● Established service level agreement and collaborated with legal to define final terms and execution plansKEY COMPETENCIES: PROJECT MANAGEMENT, PROCESS IMPROVEMENT, CLIENT RELATIONSHIP MANAGEMENT, WRITINGManaged development efforts for new contractor prequalification system● Conduct requirement gathering to inform project development● Create process documentation and wireframe mockups● Develop and present system demos for clients

Oversaw all departmental functions. Drafted reports to board members, executive staff, partners, and clients. Oversaw new product development including filing of rates/forms for multiple coverage lines. Headed multiple statutory audits and used results to ensure future compliance. KEY COMPETENCIES: COACHING, TRAINING, SERVICE LEVEL AGREEMENTS, CUSTOMER SERVICE, CROSS-FUNCTIONAL LEADERSHIPAchieved several promotions from manager of one unit to Director of Operations for multiple units ● Directed and coached operations team of 50+ managers, supervisors, and general staff● Provided one-on-one and group training in areas of product optimization and account management● Ensured all departments met internal/external service level agreements

KEY COMPETENCIES: BUSINESS OPERATIONS, PROJECT MANAGEMENT, QUALITY CONTROL, FINANCIAL MANAGEMENTDrove +200% annual growth● Performed acquisition due diligence to guide formation of future departments/teams● Identified required operational changes to drive efficiency and encourage team building● Oversaw underwriting & claims, processing, loss control, and overall agency managementKEY COMPETENCIES: RECRUITMENT/HIRING, PURCHASING/PROCUREMENT, PROCESS IMPROVEMENT, CROSS-FUNCTIONAL LEADERSHIPConsolidated external claims handling to internal operations, resulting in additional profit from services rendered● Determined operational goals relating to statutory claims handling● Assessed staffing needs to address operational pain points● Procured system to meet organizational need and achieve goalsKEY COMPETENCIES: REGULATORY COMPLIANCE, NEGOTIATION, CREATIVE SOLUTIONS, STRATEGIC PLANNINGResolved statutory fines/penalties resulting from compliance audit● Collaborated with corporate attorney to determine nature of noncompliance and clarify fines/penalties● Implemented policies to address areas of compliance deficiencies● Coordinated mitigation of initial levy and negotiated lesser amount due to required changes being in progress