Daily Business Support for process improvementDaily Management of Help Desk Technicians Escalation point for IS IssuesPhysical Access Management Create and submit project budgets Established Business Intelligence program using Azure and Microsoft Power BI with data from SAPManaged project for EDI and SFTP transition to new VANBusiness and technical support for new EDI trading partners SAP SD support for Order to CashSAP support for forecasting and planningProject and Technical Lead for Microsoft Teams DeploymentAdministrator of B2B and B2C payment processes with ERP Support of Taxware for ERP

Primary point of contact for RFP/RFQ for End User Computing refresh.Worked directly with business units to define their unique requirements.Created presentations for C-Level/Senior Leadership to communicate​ ​results and findings. Provided analysts for pricing on RFQ responses.Served as liaison between technology and supply chain management.Coordinated RFQ responses for multiple technology teams to VAR's and OEM’s Prepared data from multiple sources for review and distribution.

SAP support focusing on SD/MM as well as Master Data maintenance Daily engagement into sales cycle for Sales Order and Purchase Order management Support both field and office staff with all IT related issues EDI Implementations with multiple vendors and customers ERP conversion project management Prepare and deploy laptops and desktops. Build and deploy Windows 2008 R2 servers both physically and inside VM environments Administering VM Ware 4.5, Citrix, SL Dynamics, Exchange 2007 /2013, and Active Directory Manage cell phone ordering and deployment. Monthly account maintenance for 500+ lines Prepare ‘Scope of Work’ documents for external customers to execute projects Work with solutions architects and sales staff to properly define and execute new customer engagements

Help Desk and Server support.

Provided phone and in -person support to Fossil Corporate user. Image, profile, and deploy Windows 7 and Apple OS 10.6 into environment. Support mobile devices including Blackberry and Apple iOS devices.

Provided desk side and telephone support to corporate users. Managed BES and mobile devices.

Provided in-home and in-store support.