Charles May work email
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With over 10 years of experience in IT security and customer success, I have developed a strong expertise in cloud infrastructure, technology security, and process improvement. These competencies enable me to deliver value-added solutions to clients and stakeholders in the cybersecurity domain, while addressing complex and dynamic challenges.As a Sr DLP Technical Customer Success Manager at Infolock, I was responsible for providing customer liaison support for all product offerings and services, as well as performing project management duties and conducting customer success requirements. I also contributed to the development and implementation of best practices and policies to enhance customer satisfaction and retention. In this role, I applied and improved my skills in cloud infrastructure, technology security, process improvement, project management, customer service, and communication. I am currently seeking new opportunities to leverage my skills and experience in a customer-oriented and collaborative environment.
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Cyber Security ConsultantThe Judge GroupBurleson, Tx, Us
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Sr Dlp Technical Customer Success ManagerInfolock Mar 2020 - Nov 2022Customer liaison support for all product offering and services. First line technical triage of issues and troubleshooting. Proficient in various product knowledge for current and future sales opportunities. Performed project management duties to include task timeline adherence and proactive roadblock avoidance. Conducted customer success requirements including quarterly executive status briefings, annual program overview and client satisfaction. -
It SecurityBanner Health Jan 2019 - Mar 2020Phoenix, Arizona AreaThird party vulnerability risk assessments and third-party assurance endeavors for all incoming and current hospital vendors. Create SOPs and policies to enhance organizational purpose, scope, and directives. Remain current on legal, regulatory, and contractual security compliance requirements and initiatives through extensive research and inquiry. Evaluate HIPPA, PHI, PII, and PCI audit findings and provide resolutions to mitigate risk and guarantee information is safeguarded -
Cyber Assurance AnalystMaricopa County Jul 2017 - Dec 2018Phoenix- Develop, implement, maintain County Information Security Policies and procedures based on industry-standard best practice - Review compliance with the information cybersecurity policy, controls, and associated procedures - Create and conduct vulnerability assessment process to quantify the business risk to a Department - Work with business management to identify, formulate and implement information security solutions- Provide information security recommendation to County IT infrastructure and implemented controls- Develop and administer the County's cybersecurity awareness training to enhance County employee security posture- Consults with businesses and IT to understand and agree on potential risks and agree on mitigation plans- Conduct daily analysis of Data Loss Prevention report for alerts and fault positives -
Cyber Security EngineerTaranet Inc Oct 2015 - Nov 2016Greater San Diego Area- Analyze, results and cybersecurity metrics, develop written reports for information systems- Delivers detailed and capable information reports regarding assurance/cybersecurity support- Conducts reviews of candidate applications for project suitability and qualifications - Created/Tested policies and procedures in adherence with government standards/requirements - Perform comprehensive review of Request of Information (RFI) for future contract possibilities- Define, implement and maintain corporate policies in accordance with applicable directives- Evaluate new technologies and processes that enhance cyber security capabilities -
System EngineerSra International Mar 2015 - Oct 2015Greater San Diego Area- Responsible for effective provisioning, installation/configuration, operation, and maintenance of The Navy Standard Integrated Personnel System (NSIPS) systems hardware and software and related infrastructure on board US Navy Ships. - Participates in technical research and development to enable continuing innovation within the system infrastructure.- Ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational requirements- Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc.- Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as systems updates and remedies. -
StudentNational University Sep 2014 - Aug 2015Greater San Diego AreaFull-time Student -
Security Program ManagerUnited States Air Force Sep 2012 - Nov 2013Davis-Monthan Afb- Investigated potential violations of the National Industrial Security Operating Manual - Tracked 736 personnel security clearances, initiated and completed periodic reviews - Inspected 3 security containers daily, corrected 12 write-ups on classified documentation - Delivered security brief/debrief, conducted security information file (SIF) procedures- Conducted interviews and applied rules of evidence to determine compliance with policy - Investigated computer security violations and implemented corrective actions - Prepared comprehensive reports and submitted to applicable government agencies - Oversaw the preparation and execution of the units Operations Security (OPSEC) Plans - Computer Support administrator remedied connectivity and software operation issues -
Special AgentAir Force Office Of Special Investigations May 2010 - Sep 2012Davis-Monthan Afb- Planned and conducted criminal investigations and counterintelligence operations - Prepared operations plans, recruited and managed sources and informants - Gathered evidence, conducted interrogations and interviews, testified at legal proceedings - Prepared investigative and intelligence reports and search warrants and authorizations - Performed both individual and collaborative protective service operation activities - Resident expert unit liaison; collaborated with federal, state and local law enforcement - Drafted, developed and submitted timely reports in compliance with agency directives - Completed server upgrade and connectivity issues to remote host and local workstations- Computer support administrator, corrected network log on issues, and peripheral upgrades -
Training ManagerUnited States Air Force May 2005 - May 2010Holloman Afb, Nm- Section Chief, supervised, led and mentored three personnel - Developed and managed ancillary and maintenance training for 36 assigned personnel - Interpreted organizational directives and advised supervisors on training methods - Instructed self-aide and buddy care and cardiopulmonary resuscitation courses - Maintained and completed quarterly and annual inventories on 14 computer accounts - Inspected, repaired, delivered 260 powered/non-powered support equipment worth $7M+ - Team leader and computer support administrator for 200+ organization personnel
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Aerospace Ground Equipment TechnicianUnited States Air Force May 2002 - May 2005Nas Keflavik, Iceland- Section Chief, supervised, led and trained 14 personnel in daily operations- Developed inventory system for $800K of materials in support of organization operations- Inspected, repaired, delivered 356 powered/non-powered support equipment worth $12M+ - Instructed self-aide and buddy care and cardiopulmonary resuscitation courses - Organization computer account custodian; upgraded and maintained work center computers
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Aerospace Ground Equipment TechnicianUnited States Air Force May 1998 - May 2002Luke Air Force Base, Az- Inspected, repaired, delivered 137 powered/non-powered support equipment worth $2M+ - Lead trainer for 16 assigned personnel on ground support equipment- Performed major component overhaul to include circuit boards, motors, and power delivery - Work center computer administrator; maintained organization 16 work stations - Maintained and completed comprehensive inventories on computer/equipment accounts
Charles May Skills
Charles May Education Details
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Leadership And Management -
National UniversityInformation Assurance -
Computer Operations Technology -
Criminal Justice -
Aerospace Ground Equipment Technology
Frequently Asked Questions about Charles May
What company does Charles May work for?
Charles May works for The Judge Group
What is Charles May's role at the current company?
Charles May's current role is Cyber Security Consultant.
What is Charles May's email address?
Charles May's email address is ch****@****ail.com
What schools did Charles May attend?
Charles May attended Webster University, National University, Southwestern College, Community College Of The Air Force, Community College Of The Air Force.
What skills is Charles May known for?
Charles May has skills like Computer Science, Lan Wan, Network Administration, Workforce Management, Aerospace, Technical Support, Flights, Computer Hardware, Air Force, Operating Systems, Troubleshooting, Defense.
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Drake University 2026 | Actuarial Science And Finance | Passed Exams Fm, P, And SrmDes Moines, Ia
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