Charles Mazza work email
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Charles Mazza personal email
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Charles Mazza phone numbers
Customer Support/Service Manager looking for new customer focused opportunities. Account Management and/or Project Management opportunities are also welcomed.Connect with me using: ►►► cmazza0315@hotmail.com ◄◄◄All Invitations to Connect Welcome.LION – LinkedIn Open Networker****************Recruiters, HR Managers, Hiring Managers, Directors connect with me to get access to my network deep in industry leadership.****************I offer over 15 years of experience in project management, technical support, service delivery and enhancing operational effectiveness. I have hands on experience in swiftly ramping up projects entailing selection of equipment, installation & commissioning of plant equipment/facilities, and plant layout with mechanical acceptance. Offer proven track record of improving performance of service teams by implementing insightful approaches as well as proactive policies and procedures. A strong team builder, motivator and facilitator, fostering an atmosphere that encourages highly talented customer care professionals to balance high-level skills with maximum productivity.Strategic Leadership ✰ Business Systems Implementation ✰ Operations Management ✰ Account Management ✰ P&L ✰ Plant Operations ✰ Planning & Control ✰ Organizational Growth ✰ Vendor Partnerships ✰ Continuous Process Improvements ✰ Policy Development ✰ Project Management ✰ Change Management ✰ Process/Productivity Improvement ✰ Budgeting ✰ Service Delivery ✰ SLA & Metrics Management ✰ Program Management ✰ Training & DevelopmentTo brainstorm and collaborate on any of these perspectives, call me now at 603-382-1497.
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Outside Sale RepresentativeF.W. Webb Company Feb 2023 - PresentBedford, Ma, Us -
Service Parts ManagerJoe Warren & Sons Co., Inc. Aug 2021 - Feb 2023Norwood, Ma, Us• Research, quote and order replacement components for commercial kitchen equipment• Provide written proposals to customers via email & provide follow up• Process, order, receive and stage replacement water filters• Participate in ensuring stock levels are maintained and inventory is orderly• Assist with receiving inbound UPS/FedEx order, as required• Collaborate with the Service Department to ensure parts are ordered in a timely manner• Assist researching recommended replacement parts for our PM Customers• Promote a positive work environment and company culture• Other related duties as assigned -
Service ManagerIrc Industrial Roofing Companies Nov 2020 - Feb 2021Lewiston, Me, UsIndustrial Roofing Company provides commercial Roof Management Services and Scheduled Annual Maintenance of over 5 million square feet of roofs across New England. The Service Manager provides direction and oversight for the project(s) through the execution phase with a specific focus towards safety, quality, procurement, cost management, schedule management, work performance and overall progress against the plan while mitigating risk to the Company and our Customer.* Manage day-to-day service crew operations.* Ensure customer satisfaction and maintain contact with customers.* Schedule and dispatch service crews (including emergency line).* Manage service work order for invoicing and accurate data entry of work orders.* Ensure quality and safety of the work performed by service crews.* Train as needed to develop service crew skills.* Review time cards and PTO requests from the service crews.* Strengthen customer relations and customer development through service crews.* Enforce company policies and procedures to ensure company goals and objectives are met or exceeded. -
Service ManagerRitchie & Sons Inc Jun 2019 - Nov 2020Wilmington, Massachusetts, UsRitchie & Sons is a distributor of metal fabrication equipment for New England and New York. Since 1960 they have sold machines to the HVAC, roofing, structural steel and miscellaneous steel industries, along with many others.* Supervises 4 field technicians and 2 shop technicians in day-to-day repair, installation, and performance maintenance operations.* Responds to customer service/repair issues in a timely manner.* Created effective customer service procedures, policies, and standards.* Implemented an effective, efficient, and paperless service management program (mHelpDesk).* Maintains accurate records and documents all customer service activities, discussions, and site hardware.* Assess service statistics and prepare detailed reports on findings to ownership.* Hire and train new service technicians.* Increased billable services by offering Performance Maintenance services to customers.* Increased revenue by consistently tracking and invoicing all service visits. -
Inside Sales Account ManagerJackson Lumber And Millwork Sep 2015 - Jun 2019Lawrence, Ma, UsUnderstand the needs and expectations of the customers and provide relevant solutions.* Handle phone calls from customers and Outside Sales to ensure proper attention to customer needs.* Offer product alternatives that may better suit customers and their buying needs.* Work with customers to explain details of the different products offered to enhance the buying experience.* Operate JLM CRM (customer relationship management) systems and ensure customer information is accurate and up-to-date.* Research and place quotes/orders for customers and Outside Sales personnel.* Monitor and update, when necessary, all orders and backorders for proper and timely fulfillment.* Keep abreast of new product offerings through supplier training.* Build lasting relationships with industry personnel through social media, training, building material expos, etc. -
Plant Operations Manager | Team Leadership | Customer Service | Kaizen | Kanban | Lean ProtocolsMt Unirepair, Inc. Mar 2013 - Apr 2015Gronsveld, Niederlande, NlDirect and coordinate the execution, establishment of manufacturing operations for Netherlands-based Company’s first US facility with $2M budget; measure performance in safety, quality, delivery, and cost. Responsible for Plant production, financial performance, meeting customer requirements and maintaining the orderly and productive operation of Plant floor activities. Coordinate the movement of repaired parts and equipment to warehouse locationProjects & Accomplishments: • Led $500,000 facility build out. Coordinated contractors, electricians, and HVAC personnel. Purchased all office equipment and furniture. Hired 18 repair and warehouse personnel. Opened facility on time. • Consistently met 10-day turnaround from incoming parts for repair to placement in inventory. Reduced turnaround from initial 30 to 10 days through 5S, Kaizen events and continued training. • Increased throughput from 500 parts per month to more than 1,000 by focusing on continuous improvement, including Kaizen events that reduced waste and maximized efficiency.• Streamlined workflow by implementing a Kanban system and introducing scanners for parts tracking. Additionally deployed 5S and Lean protocols to facilitate greater efficiency.• Lowered operating costs by $100000 reduction one time and about $5000 per month thereafter reducing on-hand inventory and improving inventory control processes. -
Sr. Manager - Americas Trace Customer Support | Service Center | Operations | Sla ImprovementMorpho Detection, Inc. Dec 2009 - Nov 2011Paddington, London, Greater London, GbActed as single point of contact to customer for service/implementation and technical issues. Managed and improved service center performance, staffing ratio goals, and financial goals. Involved in planning, organizing, and managing all operational activities within the departments to ensure the Service Level Metrics are met. Implemented continuous improvement initiatives to drive operations and ensure maximum productivity and efficiencies.Projects & Accomplishments: • Increased revenues by developing new products and services to meet customer needs, and by formulating optional service and support contracts.• Saved more than $10,000 per month, while improving service levels, by minimizing overtime and reducing domestic and international travel 20%.• Decreased repair turnaround times 50%, eliminated legacy issues, and streamlined workflow by implementing 5S methodologies in the repair depot and formulating new policies and procedures.• Improved internal relationships and project productivity by launching a Lunch & Learn program in conjunction with several cross-functional teams. -
National Account Service Manager | Market Penetration | Brand Promotion | Team LeadershipKern International Dec 2007 - Apr 2009Konolfingen, Berne, ChSuccessfully managed operations and sales of High-speed document processing machinery in US and Canada; ensured wide distribution of products through effective market penetration, brand promotional activities and programs. Administered $2M budget and supervised team of 30-plus field technicians and several site supervisors across the region. Developed and maintained relationships with clients & external associates and secured repeat business & long term customer loyalty within the industry.Projects & Accomplishments: • Planned and led establishment of new Bank of America location, including the installation of six machines. Led all customers training. Completed project on-time and under budget.• Improved uptime at customer sites through better training and by implementing on-site parts inventories.
Charles Mazza Skills
Charles Mazza Education Details
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Southern New Hampshire UniversityTechnical Business Management -
Northern Essex Community CollegeComputer Technology
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New Horizon'S Learning CenterProject Management
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At&T/Lucent Technologies
Frequently Asked Questions about Charles Mazza
What company does Charles Mazza work for?
Charles Mazza works for F.w. Webb Company
What is Charles Mazza's role at the current company?
Charles Mazza's current role is Outside Sales.
What is Charles Mazza's email address?
Charles Mazza's email address is cm****@****ren.com
What is Charles Mazza's direct phone number?
Charles Mazza's direct phone number is +160338*****
What schools did Charles Mazza attend?
Charles Mazza attended Southern New Hampshire University, Northern Essex Community College, New Horizon's Learning Center, At&t/lucent Technologies.
What are some of Charles Mazza's interests?
Charles Mazza has interest in Leadership, P&l, Team Building, Customer Relations, Contract Management, Continuous Process Improvements, Plant Operations, Training And Development, Account Management, Kanban/ Kaizen.
What skills is Charles Mazza known for?
Charles Mazza has skills like Cross Functional Team Leadership, Troubleshooting, Management, Account Management, Project Management, Leadership, Team Building, Strategic Planning, Program Management, Customer Service, Customer Satisfaction, Product Management.
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