Charles Mccuen Email & Phone Number

United States

Confirmed daily trip schedule; ensure jet positioning 2 hours prior to clients’ arranged departure times. Assisted clients worldwide with booking private jet charters, which included arranging catering and ground transportation. Provided prospective clients with thorough description of services. Prepared quotes for varying trip scenarios and communicate recommendations on jet selections. Consulted with Meteorology Department to calculate delays and determine alternate departure airports due to weather issues. Educated prospective clients on advantages and comfort of private aviation, as well as business history. Initiated credit approval process and generated trip invoices. Conducted pilot / crew briefings, received weather updates, and performed quality checks on departure / arrival facilities (FBOs). Contacted plane owners for trip approval. Consulted with clients as part of quality check at conclusion of trips. Worked with outside sales agents to procure new business. Negotiated with other jet vendors to supplement fleet during high travel periods. * Provided translation for Spanish speaking clients as sole Spanish translator. Created itinerary template in Spanish that allowed co-workers to assist Spanish-speaking clients during absence.* Resolved time-sensitive situation that involved flying member of Saudi royal family from The Turks and Caicos back to Riyadh for funeral. Identified requested jet transient in the Dominican Republic after contacting numerous approved vendors and checking provider websites. Used creative strategy to identify required 3rd pilot and gain approval from Standard Department and jet owner. Accomplished goal and secured royal family member as long-term customer.* Secured high-value relationship with unorthodox client assumed at first contact not viable by rest the staff.