Charles (Chuck) Mcelfresh Email & Phone Number

Houston, Texas Area

Work with all concerned parties to achieve a smooth running Revention system. Conference by phone with Internet Service Provider engineers to configure and troubleshoot routers and cellular backups. Remotely walk customers of every skill level through installation / configuration / troubleshooting Revention networks and equipment. Contacted various departments/leads/managers within the company for proprietary information as needed. Tasks completed on different makes and models of routers, firewalls, switches, wireless access points, workstations, tablets, all brands of credit card readers (both wired and wireless), printers of different types and cash drawers, Analog, VOIP and third-party caller ids. Often do backups / restores / troubleshooting / testing of SQL databases. Trained technicians in various installation / configuration / troubleshooting of techniques. Trained customers in Revention software modules, mainly inventory.

Install, configure, service, repair, and maintain information technology systems in both a stand-alone and client-server environment, including MS server, Defense Message Systems, and other authorized IT systems. Current environment is HP and Dell laptops, HP Desktops and Servers, Cisco Routers and Switches, MDS Lite Touch reimaging, Active Directory, SCCM and IBM Endpoint Manager (Big Fix) updating and Remedy ticketing system. Integrate multiple information systems in a networked environment, evaluate and resolve customer information system problems, effect required hardware upgrades and repair to maintain mission capability. Install and configure wireless hubs, routers, switches, and various transmission media, server hardware and software, and ensure the proper installation and configuration of workstation hardware and software for efficient operation on the network.

Houston, Texas

Develop Rules Language code based on requirements from lead developer. Creation of: standards, methods and procedures to determine multiple products quality, efficiency and readiness. Execution of normal and negative unit testing, using Billing Expert. Document unit testing software defects for other software developers to correct.

Houston, Texas

Work with project management and developers during project planning, to ensure quality and efficiency. Creation of: standards, methods and procedures to determine multiple products quality, efficiency and readiness. Develop test cases and detailed test scripts for manual and automated systems. Execution of test scripts for normal, regression, negative testing using SQL queries. Documentation of software defects using HPQC to report defects to developers.

Support of customer MS 2003 & 2008 R2 Servers: Installation, development of user groups, windows component configurations (including: web services, load balancing and network connectivity), application installation/configuration (including: Oracle databases 10g to 11g, energy billing software and Java), diagnostics and troubleshooting. Workstation preparation; hardware and BIOS upgrades, installation/configuration of operating system, energy billing application, Oracle clients, ODBC and network components for connectivity. Other duties included business, SQL database, Crystal Reports, network and technical designs, as well as data mapping, security group, database, and rate development. Performed software testing at the; unit, system integration and stress level. Functions completed at gas, electric and water utilities around the U.S.A.

Houston, Texas

Helpdesk liaison of workstation, Crystal Reports and network / SQL database connectivity issues for accountants. Daily billing and meter data technical issue resolution either from billing or electronic transaction transportation. Troubleshooting work dealt with all billing scenarios from the SQL database through the network to the server and on to the position's line of demarcation, the Transactional Management Hub. Another property of the position was support of Texas electricity deregulation for CenterPoint by reconfiguring billing rates, formulas and electronic transaction standards. As project specialist, assimilation of legal, accountant and IT information and presentation of requirements and issues for transition to SAP.

Houston, Texas

Helpdesk liaison of workstation, Crystal Reports and network / SQL database connectivity issues for accountants. Lodestar Rate Language coding of invoice programs to coincide with contract changes, troubleshooting daily billing issues, including database, network, server and/or application issues. Supporting the deregulation of electricity market including: converting new billing, rates, formulas and electronic transaction standards into new programs to conform to the protocols made by the Electric Council of Texas. Assimilate IT information and translate issues to end-user accountants, take accountants feedback and translate to IT what is required.

Houston, Texas

Image acquisition via: email, scanning, and/or import from various mediums. Production of graphics files for vectoring to plotter for final color product printing on and/or cut out of self-adhesive vinyl. Layout of information requested by customer, appropriately spaced, font set, and aligned for their needs. Final vinyl product is prepared for installation by customer or contractor. Installation, configuration and troubleshooting of large scale, high output, plotters and printers.

Houston, Texas

Services A/R Billing Analyst - SAP, Lodestar, Excel and Access research for billing of current invoices in excess of $10 Million dollars a month and reconciliation of past due account invoices totaling over $5 Million. (Employee of the month)

Houston, Texas

LAN/WAN administration for 60 locations attached via satellite to St. Louis home office, overhauled and upgraded all of the satellite offices UNIX servers. Installation, configuration and troubleshooting of: UNIX servers with Solaris operating system, X terminals and HP printers. Phone systems maintenance done from the punch down block to the handset. (Regional employee of the month, three times)(Regional employee of the quarter twice)

Houston, Texas

As third level technical support for an ISP, duties were addressing customer concerns with level 1 and 2 technical support issues, while troubleshooting Internet Connections/Email configurations for Windows and Apple workstations.

Diploma, Network Engineering

Microsoft: Client/Server, Design, Installation, Administration, Networking, TCP/IP configuration and printing. Novell: Design.

Associate Of Applied Science, Chef'S Apprentice Program

Activities and Societies: Art ClubBusiness management with emphasis on people management, cost control and inventory control. Basic.

Diploma, Interior Communication Electricity And Electronics

Activities and Societies: Top Secret Clearance, Interior Communications Electrician Petty Officer, Desert Storm Veteran and Honorable.