I see so many owner operators of restaurants or to be honest most companies asking themselves why isn't their business growing. They are constantly asking themselves what are they doing that isn't working. What the real question should be is what aren't they doing? Are you training properly? Lets be honest. Training should never stop. I'ts called teaching. To many companies hire individuals and then throw them on the line with very little training. They do this during the rush hour and instantly you have lost the respect of your employee. Then through time the moral of your store is ruined and it's tough to get it back. That's why training and teaching should never end.Branding is another topic that is CRUCIAL to your success. Hats and shirts should be worn at all times. I walk into restaurants and see kids behind the line wearing Duke hats or whatever kind of hat that they can find, but it's not the hat of the company that they work for. Again, it's about training and consistency. Teaching your employees to take pride in themselves and where they work. If this is practiced everyday you see a huge change in your staff.Customer service. WOW, this is where most companies really hurt themselves and to be honest I can't believe that they just don't get it. I have walked customers out to their cars. There isn't anything you wouldn't do to make sure that your customer will come back again to visit your establishment. A customer should always be greeted with a smile. NO EXCUSES. A customer should ALWAYS get top notched customer services. NO EXCUSES. I have always said that the customer does not come first. My employees come first. You treat them right. You train them right and they will work so hard for you and MOST OF ALL they will treat the customer right. Specialties: Training, Marketing, branding, real estate negotiating, franchising, IT, sales, training. Franchise agreements.