Effectively adjusts fire losses and completes complex daily tasks by following standard operating procedures and ensuring qualityclaim handling• Subject Matter Expert in coverage and analysis application and delivered high-quality training to new-to-role claim specialistsduring training• Consistently managed a large workload and efficiently assisted customers by using various resources and work processes leadingto accurate resolutions and satisfied customers.• Obtains licensing in all 50 states and demonstrates proficiency with Xactimate, XactContents, and Claims Xperience.

• Expeditiously adjusted low complexity auto claims while building trust and rapport with policyholders.• Applied knowledge of state and federal laws, statutes, and insurance regulations in assisting customers.• Identified and reported on trends in auto claim handling to improve efficiency and reduce companyexpenses.• Effectively explained claim criteria to a customer such as automotive repairs, towing services, liabilitydeterminations.

• Collaborated with senior management to help improve the direction of the department. Conduct case reviews on analysts to ensure they are adhering to company goals.• Reviewed accounts where customers would attempt to defraud the bank and credit card industry by manipulation with financial products that had legitimately obtained using the offenders' own identity, a variation of it, or a synthetic identity.• Ability to be a self-starter in a high paced work environment as well as exceeding production goals.• Maintain working knowledge of all available resources to assist in the investigation and resolution of allfraud- related matters.