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Charles Cook personal email
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Hello, and thanks for visiting my profile! Innovative business and software leader driving product success across Healthcare IT, Telecom, Digital Media, and Insurance.For the past three years, I lived in Seoul, South Korea, where I supported my wife and young children on an incredible adventure. I earned a teaching license and strengthened my relationship-building, collaboration, and adaptability skills while teaching in a multicultural environment. As a Permanent Substitute Teacher at Seoul Foreign School, I gained valuable insights into personal growth and effective leadership. This experience fostered resilience and a deep appreciation for community, shaping me into a more well-rounded and impactful professional.Now back in Nashville, I am excited to restart my career in software development, focusing on my passion for bridging the gap between business and technical teams. I thrive on fostering collaboration and delivering high-quality solutions that drive success. Let’s connect and explore how we can work together to create impactful software solutions!
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Senior Product OwnerNavihealth Jan 2019 - Jul 2021Brentwood, Tn, UsLed a team of 7 Product Owners, empowering 12 software teams to deliver a 325% increase in Medicare authorization processing (from 80k to 260k+).Expanded patient care portfolio by 2.6 million members across key markets and insurance companies (Humana and United Healthcare). Delivered mobile application that enabled clinicians to directly submit Post-Acute care authorizations, reducing the need for fax/phone communications. -
Director Of Product DevelopmentBrightstar Corp. Mar 2016 - Jan 2019Miami, Fl, UsResponsible for product development of platform supporting wireless device protection and financial services for the leading specialized wireless distributor in the world.Specialize in supply chains solutions. Oversee development of system integrations with warehouse and order management systems to streamline operations resulting in lower distribution costs and improved customer satisfaction.Manage product roadmap and prioritize features necessary to migrate existing customer base off legacy platformEnsure build out of features to launch new wireless carriers and dealers on Brightstar’s platform.Agile Scrum team member providing product direction and business feature development. -
Senior Business Analyst And Scrum MasterCse Jan 2015 - Feb 2016Atlanta, Ga, UsScrum master responsible for the planning, design, development and testing lifecycle of digital initiatives for multiple clients.Business Analyst involved in documenting high-level requirements and detailed Agile user stories.Quality Assurance tester that creates/executes test cases, develops user story acceptance criteria, and participates in system deployments. -
Senior Business Analyst And Scrum MasterConsultant For National Public Radio (Npr) Apr 2004 - Dec 2014Washington, Dc, UsDeveloped and managed functional requirements and user stories that defined workflow and business rules of content distribution website for $11M division of $180M company. Key member of Agile Scrum team responsible for testing and deployment of Java web application to production -
Quality Assurance ManagerConsultant For National Public Radio (Npr) Nov 2005 - May 2006Munich, DeManaged team of five in functional and non-functional testing. Provided test support for deployment of web application with heavy back-end system integration. Authored test suites and plans. Executed tests. Reported on defect tracking and testing. -
Senior Business AnalystConsultant For National Public Radio (Npr) Apr 2004 - Nov 2005London, England, GbWrote business requirements used to develop web-based application for National Public Radio. Incorporated technical details of system components by working closely with development team. -
Use Case ExpertConsultant For State Of Georgia Sep 2003 - Mar 2004UsProvided technical consulting for the Department of Human Resources (DHR). Introduced formalized methodology for application development across the division. Defined workflows, performed upfront analyses, and led work sessions to introduce use cases into system development life cycle. Played major role in RFP development. Created use cases and wireframes to define proposed systems. -
Senior Business AnalystConsultant For General Electric (Ge Energy) Mar 2000 - Sep 2003Boston, Ma, UsDeveloped and maintained functional requirements to support development of order processing website for $1.2B department of global energy supplier (GE Energy). Managed logical data model and data dictionary. Participated in database development and population. Wrote and executed tests. Member of Change Control Board. Integrated changes into requirements. Coordinated data migrations during deployments to production. Created logical data model and PL/SQL scripts. -
Application ArchitectInternational Business Machines (Ibm) Aug 1996 - Mar 2000Armonk, New York, Ny, UsAdvised customers and drove the implementation of a business rules driven methodology to provide insurance policy administration systems. -
Application ArchitectState Farm Insurance (Working For Ibm) Mar 1998 - Feb 2000Bloomington, Illinois, UsResponsible for identifying business rules and front-end workflow to support web-based auto rate quote system. Extensive use of UML modeling techniques. -
Application ArchitectKemper Insurance (Working For Ibm) Mar 1997 - Mar 1998Chicago , Il , UsCreated functional specifications used to implement a commercial automobile policy administration system managing over 15,000 policies
Charles Cook Skills
Charles Cook Education Details
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Mississippi State UniversityInformation Technology -
Furman UniversityInformation Technology
Frequently Asked Questions about Charles Cook
What is Charles Cook's role at the current company?
Charles Cook's current role is Business Liaison | Product Management & Analytics | Connecting Teams to Deliver Impactful, Quality Software Solutions.
What is Charles Cook's email address?
Charles Cook's email address is ch****@****lth.com
What is Charles Cook's direct phone number?
Charles Cook's direct phone number is +150245*****
What schools did Charles Cook attend?
Charles Cook attended Mississippi State University, Furman University.
What skills is Charles Cook known for?
Charles Cook has skills like Business Analysis, Scrum, Quality Assurance, Oracle, Six Sigma, Data Analysis, Database Analysis, Functional Analysis, Agile Modeling, Sql, Java, User Stories.
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