Charles Mechri Email & Phone Number

Cologne Area, Germany

- Manage three teams—customer success, customer support (1st and 2nd level), and video production, comprising 15+ members to drive customer satisfaction, retention, and business growth.- Analyze customer data and KPIs to define new initiatives and projects that enhance the customer experience and increase retention.- Support C-level executives in strategic initiatives, ensuring alignment of customer success efforts with company goals.- Oversee partner projects, while optimizing processes and tracking performance to elevate the customer journey.- Foster cross-functional collaboration to deliver impactful results and drive long-term business success.

Cologne, North Rhine-Westphalia, Germany

Analyze product data and user feedback, collaborate with design and UX teams to improve usability and product adoption, define features, and ensure alignment with business objectives.

Cologne, North Rhine-Westphalia, Germany

Handle customer support, content marketing, customer satisfaction analysis, webinars, and contract sales to drive engagement and growth.

Berlin Area, Germany

Optimize SEO for French-speaking markets and manage SEA campaigns globally, including data analysis, A/B testing, and content creation.

Paris

Assist in marketing by creating presentations, writing documentation on insurance rules and contracts for new enterprise clients, managing email campaigns, conducting market research, coordinating events, and supporting content creation.

Thepowermba, Master Of Business Administration

Incl. Havard ManageMentor Program

Master Of Science - Ms

Master'S Degree