Charles Mercurio Email & Phone Number

United States

Greater New York City Area

Central Islip

Managed service delivery, partnering with service sales representatives, companion supervisors, managers, sales, and production teams to exceed customer expectations. Optimized route delivery and built the company brand.• Propelled garment delivery accuracy by driving factory garment scan rate up 34% over six weeks. Constructed spreadsheets, automated data extraction, and analyzed data to collaborate with stakeholders on improvement.• Accelerated Sales Manager process for developing sales strategy and projections 75% and enhanced strategic planning by building robust sales spreadsheets to track and report sales revenue by manager and representative.

Little Rock, Arkansas

staff of 73 personnel to provide operations support, resource management, training, performance evaluations, recognition/awards program, safety,information assurance, and security investigations for maintenance organization supporting 28 aircraft worth $1.6B. Managed programs and advised seniorleadership on staffing, training, compliance, processes, and programs, quality improvement and innovation efforts.• Built and modernized organizations equipment strategy by synchronization of five accounts worth over $4.5M. Slashed outdated requirements by $3M and coupled new requirements by analyzing, planning and programming expedited disposition of support equipment. Supported world-wide operations and equipment management and recognized for program management standard of excellence.• Designed, implemented, and facilitated 10-week leadership development program that was adopted throughout the USAF and is nowavailable to more than 350K personnel.• Revitalized staff morale, performance, and productivity by establishing standards of excellence, building strategy map and customer-focusedbalanced scorecard, in addition to driving customer service, performance excellence and innovation driven culture change.• Managed organization through 33% reduction in personnel and optimized communication and support for 850-personnel organization bymerging three separate sections into one innovative team that leveraged working group, team meetings, and technologies to provide administrativesupport. Resulted in recognition for excellence in efficiency, effectiveness best practices and USAF use as benchmark

Kabul, Afghanistan

Developed strategic plans and provided guidance for the creation and sustainability of the Afghanistan Air Force. Plan included recruitment, education,and training of air force personnel, as well as development of documentation/strategy for foreign military department. Managed transition plan and processfor 500+ NATO personnel assigned to Afghan National Security Forces across five geographic locations. Authored reports for President of the U.S.,Congress, and Secretary of Defense used in National Defense Authorization Act for national security and budget decisions.• Championed establishment of Afghanistan Air Force by co-authoring master strategic plan that included operational development plans,organizational development restrictions, and training, material, logistics, and facility requirements.• Played instrumental role in delivery of the first Afghan cargo aircraft program valued at $595M by partnering across multiple organizationsto develop operational plan and define requirements to ensure program success and sustainability.• Built training plan for critical $964M Afghan fighter aircraft program by analyzing long-term personnel education and training requirementsagainst current qualifications and resources. Produced personnel accession plan and determined location-specific requirements for future program development. Foreign military sales

Rapid City, South Dakota Area

Led team of 37 managers from 24 functions to plan and execute Congressionally mandated inspections and contingency operations for base of 4,400+personnel. Coordinated and chaired planning meetings to develop training plans and report readiness, training progress, and inspection results to seniorleadership. Advised evaluation team on team training efforts.• Championed culture of preparedness and equipped personnel to respond to actual emergencies by developing and deploying training plan;planning and executing exercises; coordinating and evaluating training events; and advising organizational leaders on corrective actions/furthertraining requirements.• Ensured compliance with emergency response protocol by adjudicating, interpreting, and applying policy guidance for local operations.

Creech Afb, Nevada

Hand-picked to direct maintenance operations for entire fleet of remotely piloted aircraft valued at $1.5B. Coordinated operations between overseas andcontinental U.S. organizations. Determined program effectiveness and efficiency through trend analysis and reporting• Improved operational capabilities 50% by facilitating integration of two aircraft ground control stations and delivering aircraft to field within48 hours.• Sustained 100% enterprise capabilities during relocation and building modernization initiative by leading 45-mile operational relocation,developing split personnel schedules, and authoring move plan; facilitating seamless transition for future operations.• Informed future knowledge, skill, and ability requirements, as well as testing and concept development by providing subject matter expertisefor operations center and personnel training standards during global concept field test.• Delivered defect-free maintenance actions for 6,488 flights (119K+

Rapid City, South Dakota Area

Led aircraft maintenance team of 206 personnel from six specialties maintaining 14 B-1 aircraft valued at $3.95B. Managed shift scheduling, resourceallocation, and staff development/promotion.• Identified and resolved 23 separate /operations process deficiencies by building culture of compliance with multi-specialty inspections andcommunicating compliance policy for 700+ personnel.• Boosted training qualifications 5% and reduced delinquent performance reviews 85% by spearheading training, feedback, performancereview, award program, IT, and operations improvements.• Achieved 100% training compliance and completion by revitalizing training program and reducing overdue training programs from 28 to zero.• Elevated morale, productivity, and mission effectiveness by restructuring department and recognition programs, increasing site visits, and enforcing compliance through staff mentoring and development.

Washington D.C. Metro Area

Directed ceremonial operations for Joint Forces Command, National Capital Region, U.S. Air Force, and Air Force District of Washington in support ofPresident of the United States, Secretary of State, Secretary of Defense, Secretary of the Air Force, Air Force Chief of Staff, and Air Force District ofWashington. Managed entitlement programs affecting 15K+ personnel and provided guidance/advice on programs impacting more than 400K personnel.• Orchestrated more than 300 events in three years which provided services to senior Air Force executives, U.S./foreign diplomats, and U.S.Senators. Also reduced entitlement errors nearly 50% across entire

Washington D.C. Metro Area

Named the first Professional Development Manager for U.S. Air Force Honor Guard, a premier 265-personnel organization appointed to conductceremonial operations and training in support of President of the United States, Secretary of State, Secretary of Defense, Secretary of the Air Force, andAir Force Chief of Staff.• Accelerated qualification and certification process by 50% through development, implementation, and articulation of inaugural three-tiereducation and training plan in addition to cultivating a culture of continuous development by creating personnel resource center that increasedavailability of and access to professional development materials.

Washington D.C. Metro Area

Led 60-person staff to conduct ceremonial operations for President of the United States, Department of State, Department of Defense, Secretary of the AirForce, and Air Force Chief of Staff.• Cut training time in half while increasing effectiveness 200% in six months by creating innovative training process and program with strategicimplementation procedure and timeline.

Raf Mildenhall, Uk / Osan Ab, South Korea

• Evaluated maintenance performed by 620 personnel from 16 Air Force specialties in two geographic locations, that perform maintenance on three types of aircraft valued at $ 1.4 billion.• Identified deficient documentation errors through meticulous personnel inspections and trend analysis. Trained 60 key personnel with result instantly substantiate with 65 percent error reduction.

Multiple

Multiple positions with increased responsibility ranging from Electronic Warfare Systems student, Apprentice, Journeyman and Technician including thefollowing duties: Trainer, Shift Supervisor, Safety Manager, Quality Assurance Technician, Workgroup Manager/LAN Administrator, and SectionSupervisor.

Ms, Human Resources Development

Activities and Societies: NoneCompleted Master of Science in Human Resource Development.

Certificate Program, Legal Assistant/Paralegal, A

Certificate, Lean Six Sigma Certificate

Certificate, Essentials Of Project Management

Certificate, Master Certificate In Applied Project Management

Bachelor Of Science (B.S.), Organizational Innovation

Associate Of Science (As), Avionic Technology

Electronic Warfare Systems Principles & Basic Electronics Principles/Theory