Charles M Gates Email & Phone Number

• Responsible for configuration in multiple applications to solve business needs through automation and efficiency.• Automated and created multiple reports that saved time for other departments, including a project that saved 1 recruiter 7 hours per week.• Successfully implemented a custom business process for tracking and approving vaccination status and cards for Covid-19.• Created an internal knowledge base with over 50 pages of information to share tips and tricks, increasing the effectiveness of my team.• Supported end users through training and issue resolution.

Durham, Nh

• Balance a work-study schedule while providing the highest level of customer satisfaction in a fast-paced environment.• Manage the register and train new student employees.• Maintain inventories for the store to run without losing efficiency.

Dover, New Hampshire

• Assisted the Renewal Team in preparing for the busy season.• Used Excel for occupational coding, handling Census/Eligible lives letters in the Renewal system, organizing and combining censuses and more. • Improved communication skills through frequent WebEx meetings with the Renewal Team.

Dover, Nh

• Assisted Underwriters/Underwriting technicians with identifying, processing, and either approving or denying the evidence of insurability applications.• Entered and retrieved data using Microsoft Access and other computer systems. • Provided high-quality customer service through phones, e-mails, letter, and other forms of communication.

Simsbury, Ct

• Delivered exceptional customer service in a high volume and fast-paced environment.• Managed all cash, credit, debit transactions and reconciled register at day-end.• Handled closing procedures and recognized as a crew member that people could rely on and trust.

Bachelor Of Science (B.S.), Business Administration And Management, General, 3.8 Gpa

Activities and Societies: Member of Net Impact UNH, DJ at WUNH 91.3 FM, Midfielder on UNH Intramural Indoor Soccer Team

Education record