Charles M Gates Email & Phone Number

• Responsible for configuration in multiple applications to solve business needs through automation and efficiency.
• Automated and created multiple reports that saved time for other departments, including a project that saved 1 recruiter 7 hours per week.
• Successfully implemented a custom business process for tracking and approving vaccination status and cards for Covid-19.
• Created an internal knowledge base with over 50 pages of information to share tips and tricks, increasing the effectiveness of my team.
• Supported end users through training and issue resolution.

Durham, NH

• Balance a work-study schedule while providing the highest level of customer satisfaction in a fast-paced environment.
• Manage the register and train new student employees.
• Maintain inventories for the store to run without losing efficiency.

Dover, New Hampshire

• Assisted the Renewal Team in preparing for the busy season.
• Used Excel for occupational coding, handling Census/Eligible lives letters in the Renewal system, organizing and combining censuses and more.
• Improved communication skills through frequent WebEx meetings with the Renewal Team.

Dover, NH

• Assisted Underwriters/Underwriting technicians with identifying, processing, and either approving or denying the evidence of insurability applications.
• Entered and retrieved data using Microsoft Access and other computer systems.
• Provided high-quality customer service through phones, e-mails, letter, and other forms of communication.

Simsbury, CT

• Delivered exceptional customer service in a high volume and fast-paced environment.
• Managed all cash, credit, debit transactions and reconciled register at day-end.
• Handled closing procedures and recognized as a crew member that people could rely on and trust.

Bachelor Of Science (B.S.), Business Administration And Management, General, 3.8 Gpa

Activities and Societies: Member of Net Impact UNH, DJ at WUNH 91.3 FM, Midfielder on UNH Intramural Indoor Soccer Team

Education record