Charles O'Connell Email and Phone Number

• 2018: Recognized by Senior Management (COO) for several significant process change initiatives resulting in more accurate Client Risk Rating calculations• 2017: Cited by Country Head as 'Best-in-Class' for maintaining an annual overdue rate of only 1.4% for periodic due-diligence reviews.• 2016: Successfully onboarded Fortune 100 global apparel company with complex ownership structure and numerous global subsidiaries resulting in significant revenue through Financial Markets and Vendor Pre-payment Programs.

• Produced investor statements, daily and monthly trading reports and AML investor gap analyses.• Performed investor due-diligence to ensure compliance with anti-money laundering requirements according to approved global policies and procedures.

• Created content for SAGE original media, including the redesigned website (SAGEusa.org).• Wrote press releases and media advisories to secure coverage for local and national policy initiatives.

• Earned promotion to manage day to day communication, investment receipt (subscriptions, redemptions) and wire transfers for multi-billion-dollar base of Fund of Hedge Funds clients.• Built out team of client account representatives as part of new organizational model. Trained junior team members by developing and continuously improving standards and procedures.

• Performed workflow analysis and end to end testing with project managers for launch of new custodial system; evaluated processes and implemented methodologies to achieve greater efficiencies.• Facilitated systems enhancements following the acquisition of Bank of Bermuda including the migration of USD cash operating accounts to HBUS New York platform and conversion of investment vehicles from Money Market Funds to Automatic Cayman Deposits.

• Coordinated with transfer agents, fund companies, and counterparties to ensure proper transfer of mutual fund positions - developing strong relationships with funds and broker/dealers.